Ooma Office includes a full suite of features to grow with your small business while supporting its communication needs. The articles below will help you set up and use the powerful features that are part of Ooma Office.
Account and Business Features
Unlimited domestic calling
Unlimited calls to mobile phones and landlines in the United States, Canada, Mexico, and Puerto Rico are free. Learn more.
Use one or more Virtual Receptionists to automatically direct incoming calls, play important messages like your business location and hours, and more. Learn more.
Does your company have more than one location? No problem! Ooma Office can keep everyone connected across multiple sites. Learn more.
Complimentary number porting
Maintain your business's identity even after switching telephone carriers by porting all of your numbers to Ooma free of charge. Learn more.
The conference line is able to host up to ten simultaneous conference rooms that can accommodate a maximum of ten participants each. Learn more.
Users can send faxes electronically using the Ooma Office web portal, and receive faxes to their own personal fax number as email attachments with virtual fax. Learn more.
Ooma Office web portal
Manage your Ooma Office account and features online with our user-friendly web portal. Learn more.
Ring Groups can help to route your calls by department or function. Phones can ring simultaneously or one at a time, and you can choose where the call goes next if no one in the Ring Group answers. Learn more.
Distinctive Ring Tones
Distinctive ringtones can give members of a Ring Group a heads up about the nature of the call they're receiving before they pick up the phone. Learn more.
Paging Groups allow a user to page multiple phones at once with important information like announcements. Learn more.
Company Directory and Shared Speed Dial
Together, these features create a comprehensive directory of internal and external company contacts. Learn more.
Music on Hold
Share information about your products, play out favorable reviews and testimonials, or give your customers music to listen to while they wait with Music on Hold. Learn more.
Give your customers an informative or musical wait instead of the traditional ring tone while you transfer their calls with transfer music. Learn more.
Monitor the status of another Ooma Office user's extension and perform actions like three-way phone calls, incoming call intervention, and more at the touch of a button. Learn more.
Dial an Ooma Office extension and have the receiving device automatically answer via speakerphone. Learn more.
Integration with third-party overhead paging systems
Link your existing overhead paging system to your Ooma Office phones. Learn more.
Block anonymous callers and unwanted phone numbers from reaching your Ooma Office account. Learn more.
Call forward when devices are offline
Automatically forward calls to a user's cell phone or landline when their Ooma Office devices are offline. Learn more.
Call Hunt with ATA devices
Calls ring phones connected to your ATA device one at a time until they connect to an open line. Learn more.
Ooma Office Pro Features
Ooma Office Desktop Application
Tap into your Ooma Office setup from any computer with the Ooma Desktop Application. Manage your account, make and receive calls, send text messages, and more. Learn more or download now.
Easily collaborate with colleagues, coworkers, and customers with voice and video meetings hosted by Ooma. Learn more.
Once Call Recording has been enabled by an account administrator, calls will be recorded so they can be replayed later. Learn more.
NexHealth integration with the Ooma Office Desktop App lets users experience seamless access to patient records. Learn more.
Import contacts from external applications
Connect the Ooma Desktop app with external applications to import your contacts for a seamless experience. Learn more.
Enhanced Call Blocking
Further reduce unwanted calls with customizable block lists and an integrated curated list powered by NoMoRobo to block known spam callers. Learn more.
Voicemails are digitally transcribed and automatically sent to the user's email, allowing them to read their messages and prioritize their activities accordingly. Learn more.
Caller Info Match
When Caller Info Match is enabled, the Ooma Desktop application will automatically open a webpage and perform your preconfigured search query for incoming and outgoing calls. Learn more.
Extra Extension Monitoring Capacity
Triple your company's capacity for Extension Monitoring to ensure that every executive has the administrative support they require. Learn more.
Additional Call Park Slots
Unlock additional slots for the Call Park feature so your company can function smoothly as the number of incoming calls grows. Learn more.
Expanded Conference Room Capacity
Take advantage of large conference rooms that can accommodate up to 25 users to ensure that your phone meetings include everyone who needs to be there. Learn more.
Flexible Numbering Plan
The sky's the limit when it comes to your extensions. With greatly expanded capacity and a broad range of customizable extensions, the Flexible Numbering gives you unprecedented flexibility. Learn more.
Advanced Call Logs
Keep track of whether calls get picked up, roll to voicemail, or go unanswered with extra information in your admin’s call logs. Learn more.
Visualize your company's calling metrics through a variety of charts and graphss to help gauge productivity and guide staffing decision making. Learn more.
Visualize your company's faxing metrics through a variety of charts and graphss to help gauge productivity and guide staffing decision making. Learn more.
Visualize your company's text messaging metrics through a variety of charts and graphss to help gauge productivity and guide staffing decision making. Learn more.
See who is making the most of their Ooma Office setup, and who is lagging behind in their calling metrics. Learn more.
Ooma Business Texting
Send and receive text messages from your business phone number through the Ooma Office mobile app. Learn more.
Assign star codes to let users change their caller-ID name and number on the fly. Learn more.
HIPAA Compliant Mode
Helps covered entitites meet their HIPAA obligations while using Ooma Office services. Learn more.
Ooma Office Pro Plus Features
Users can log into any unassigned IP phone to make and receive calls just as they would from the phone assigned to their extension. Learn more.
Manage incoming calls with call delivery options, call handling options, and comfort music to control the customer's experience from beginning to end. Learn more.
Find Me Follow Me
Users have increased flexibility regarding how they'd like to receive incoming calls and which devices calls will ring on. Learn more.
Ooma Office CRM integration lets users interface with Ooma Office directly from select CRM applications. Learn more.
Enhanced Ooma Meetings
Invite more participants to Ooma Meetings and keep the collaboration going for longer. Learn more.
Give your coworkers and customers the opportunity to choose when they'll meet with you. Learn more.
Ooma Team Chat
Chat with up to eight internal collaborators from the Ooma Desktop app. Learn more.
Ooma Meeting Recordings
Record Meetings to the cloud to be reviewed or downloaded. Learn more.
Add an additional layer of protection between yourself and unwanted calls. Learn more.
Digital Call Deflection
Let users shift the conversation from voice chat to SMS texting. Learn more.
End User Features
End User Portal
Each user has his or her own login to the End User Portal so that they can manage their extension preferences. Learn more.
Ooma Office mobile app
The Ooma Office mobile app allows users to make and receive calls, manage their extension preferences, and more from their smart phone. Learn more or download now.
Ooma Office extension for Google Chrome
Make calls with click-to-call, check voicemail messages, and check out your call logs and fax logs right from your active webpage. Learn more or download now.
Contacts that you add to your Personal Directory will be easy to search and interact with in the End User Portal. Learn more.
Every user extension comes with its own voicemail box that supports a personalized greeting. Learn more.
When an extension is already in use and another call comes in, users will hear the traditional call waiting beep. Learn more.
Three-way conference calling
Users can take advantage of three-way conference calling to conference two callers together without using the conference server. Learn more.
Users can place an active call on hold to dial out to a new number or when a second call comes in. Learn more.
Ooma Office supports attended and unattended call transfers to user extensions. Learn more.
Parking a call places an active call on hold in a user-defined parking spot, so it can be retrieved by any user who knows the parking spot. Learn more.
Call Flip allows a user to move an active call between user devices (e.g. from their desktop phone to the Ooma Office mobile app, or vice versa) without interrupting the call. Learn more.
When you're dialing local numbers, 7-digit dial allows you to dial the number without entering the area code first. Learn more.
Incoming calls to a user's extension can be forwarded to a cell phone or landline phone number with call forwarding. Learn more.
Last call return
Last call return allows users to quickly and easily return missed calls. Learn more.
Users may take advantage of caller-ID blocking to make anonymous calls. Learn more.