Call Screening overview (Pro Plus)
If you need to limit your phone time to only specific callers but Caller ID does not provide the information you need, Call Screening is the feature for you.
Call Screening will screen calls from the callers who are not in any of your directories (Company, Shared, or Personal).
- All callers will screen calls from all callers. Note that extension to extension calls are never screened.
- Save your changes.
If you are the account admin, you can also turn on call screening for calls to a Ring Group by following these instructions:
- Log in to office.ooma.com as an administrator and navigate to the Settings page.
- Find the Ring Group you’d like to edit.
- Open the Call Handling tab.
- In the Call Screening section, check the Enable Call Screening box.
- Choose what types of calls you’d like to screen:
- Anonymous callers will screen calls that don’t have an associated Caller ID.
- Callers not in directories (default) will screen calls from the callers who are not in Company or Shared directories.
- All callers will screen calls from all callers. Note that extension to extension calls are never screened.
- Save your changes.