If you’re wondering which Ooma Office service tier is best for you, the chart below can help you decide. Note that you can upgrade or downgrade your account at any time if the first tier you select isn’t quite the right fit.

Essential Pro Pro Plus
Unlimited calling in the US, Canada, and Mexico
24/7 customer support
Call Management
Ring Groups
Virtual Receptionist
Call Park
Extension Monitoring
Hybrid Ring Groups
Dynamic caller-ID
Call Queues
Find Me Follow Me
Productivity
Intercom, Paging, and Overhead Paging support
Programmable buttons on IP phones
Support for Virtual Fax and traditional faxing
Basic call blocking
Advanced call blocking with Nomorobo
Call recording
Voicemail transcription
Call analytics
Messaging
SMS / MMS
Group SMS
Group message box
Integrations
Google Chrome extension
Google Workspace add-on
Office 365 contact and calendar integration
Google Workspace contact and calendar integration
Caller Info Match
Salesforce integration
Collaboration
Ooma Meetings
Meeting logs
Remote control for Meetings
Meeting participants Up to 25 Up to 100
Meeting duration Up to 4 hours Up to 12 hours
Mobility
Mobile app (iOS and Android)
Call forward
Multi-ring on all devices assigned to a user
Call Flip
Desktop app
Hot Desking / Hoteling
Administration
IP phone CSV bulk imports
Call block list CSV bulk imports
Shared Speed Dial CSV bulk imports
Block list CSV bulk imports
Bulk voicemail management actions
Multi-site support
Advanced call logs
Flexible numbering plan