Ooma Office service tier comparison chart
If you’re wondering which Ooma Office service tier is best for you, the chart below can help you decide. Note that you can upgrade or downgrade your account at any time if the first tier you select isn’t quite the right fit.
Essential | Pro | Pro Plus | |
---|---|---|---|
Unlimited calling in the US, Canada, and Mexico | ✓ | ✓ | ✓ |
24/7 customer support | ✓ | ✓ | ✓ |
Call Management | |||
Ring Groups | ✓ | ✓ | ✓ |
Virtual Receptionist | ✓ | ✓ | ✓ |
Call Park | ✓ | ✓ | ✓ |
Extension Monitoring | ✓ | ✓ | ✓ |
Hybrid Ring Groups | ✓ | ✓ | |
Dynamic caller-ID | ✓ | ✓ | |
Call Queues | ✓ | ||
Find Me Follow Me | ✓ | ||
Productivity | |||
Intercom, Paging, and Overhead Paging support | ✓ | ✓ | ✓ |
Programmable buttons on IP phones | ✓ | ✓ | ✓ |
Support for Virtual Fax and traditional faxing | ✓ | ✓ | ✓ |
Basic call blocking | ✓ | ✓ | ✓ |
Advanced call blocking with Nomorobo | ✓ | ✓ | |
Call recording | ✓ | ✓ | |
Voicemail transcription | ✓ | ✓ | |
Call analytics | ✓ | ✓ | |
Messaging | |||
SMS / MMS | ✓ | ✓ | ✓ |
Group SMS | ✓ | ✓ | ✓ |
Group message box | ✓ | ✓ | ✓ |
Integrations | |||
Google Chrome extension | ✓ | ✓ | ✓ |
Google Workspace add-on | ✓ | ✓ | |
Office 365 contact and calendar integration | ✓ | ✓ | |
Google Workspace contact and calendar integration | ✓ | ✓ | |
Caller Info Match | ✓ | ✓ | |
Salesforce integration | ✓ | ||
Collaboration | |||
Ooma Meetings | ✓ | ✓ | |
Meeting logs | ✓ | ✓ | |
Remote control for Meetings | ✓ | ✓ | |
Meeting participants | Up to 25 | Up to 100 | |
Meeting duration | Up to 4 hours | Up to 12 hours | |
Mobility | |||
Mobile app (iOS and Android) | ✓ | ✓ | ✓ |
Call forward | ✓ | ✓ | ✓ |
Multi-ring on all devices assigned to a user | ✓ | ✓ | ✓ |
Call Flip | ✓ | ✓ | ✓ |
Desktop app | ✓ | ✓ | |
Hot Desking / Hoteling | ✓ | ||
Administration | |||
IP phone CSV bulk imports | ✓ | ✓ | ✓ |
Call block list CSV bulk imports | ✓ | ✓ | ✓ |
Shared Speed Dial CSV bulk imports | ✓ | ✓ | ✓ |
Block list CSV bulk imports | ✓ | ✓ | ✓ |
Bulk voicemail management actions | ✓ | ✓ | ✓ |
Multi-site support | ✓ | ✓ | ✓ |
Advanced call logs | ✓ | ✓ | |
Flexible numbering plan | ✓ | ✓ |