If you’re wondering which Ooma Office service tier is best for you, the chart below can help you decide. Note that you can upgrade or downgrade your account at any time if the first tier you select isn’t quite the right fit.

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	Essential	Pro	Pro Plus
Unlimited calling in the US, Canada, and Mexico	✓	✓	✓
24/7 customer support	✓	✓	✓
Call Management
Ring Groups	✓	✓	✓
Distinctive Ringtones	✓	✓	✓
Virtual Receptionist	✓	✓	✓
Call Park	✓	✓	✓
Extension Monitoring	✓	✓	✓
Hunt Groups	✓	✓	✓
Hybrid Ring Groups		✓	✓
Dynamic caller-ID		✓	✓
Shared External Line			✓
Call Queues			✓
Find Me Follow Me			✓
Expanded Virtual Receptionist Schedules			✓
Shared Voicemail Box			✓
Productivity
Intercom, Paging, and Overhead Paging support	✓	✓	✓
Programmable buttons on IP phones	✓	✓	✓
Support for Virtual Fax and traditional faxing	✓	✓	✓
Basic call blocking	✓	✓	✓
Advanced call blocking with Nomorobo		✓	✓
Call recording		✓	✓
Voicemail transcription		✓	✓
Call analytics		✓	✓
Fax analytics		✓	✓
Call leaderboard		✓	✓
Call Screening			✓
Digital Call Deflection			✓
Messaging
SMS / MMS		✓	✓
Group SMS		✓	✓
Group message box		✓	✓
Message analytics		✓	✓
Messaging Templates		✓	✓
Digital call deflection			✓
One to many messaging			✓
Integrations
Google Chrome extension	✓	✓	✓
Google Workspace add-on		✓	✓
Office 365 contact and calendar integration		✓	✓
Google Workspace contact and calendar integration		✓	✓
Caller Info Match		✓	✓
CRM integration			✓
NexHealth integration		✓	✓
Collaboration
Ooma Meetings		✓	✓
Meeting logs		✓	✓
Remote control for Meetings		✓	✓
Meeting Recordings			✓
Online Bookings			✓
Meeting participants		Up to 25	Up to 100
Meeting duration		Up to 4 hours	Up to 12 hours
Mobility
Mobile app (iOS and Android)	✓	✓	✓
Call forward	✓	✓	✓
Multi-ring on all devices assigned to a user	✓	✓	✓
Call Flip	✓	✓	✓
Desktop app	✓	✓	✓
Hot Desking / Hoteling			✓
Administration
IP phone CSV bulk imports	✓	✓	✓
Call block list CSV bulk imports	✓	✓	✓
Shared Speed Dial CSV bulk imports	✓	✓	✓
Block list CSV bulk imports	✓	✓	✓
Bulk voicemail management actions	✓	✓	✓
Multi-site support	✓	✓	✓
Advanced call logs		✓	✓
Flexible numbering plan		✓	✓