Having trouble with your Ooma? We can help! Below you'll find a wealth of information that can help you solve most common problems.
Setup and Installation
- Ooma Telo Base Station or Phone Genie basic functions
- Using My Ooma
- What do the lights on my device mean?
- Quick Start Guide
- Setup troubleshooting
- Problems connecting to setup.ooma.com
- Identifying your eqipment
- Advanced setup
- Advanced connections and service ports
- I can't access the web
- If the power goes out in my house, can I still make calls?
- What if my Ooma system breaks? Is there a warranty?
- Faxing with Ooma
- I have an alarm system. Will Ooma work with it?
- Problems with voicemail
Ooma Premier and Advanced Features
Managing My Account
- How do I update my billing information?
- Billing issues
- I forgot my phone number. How can I find it?
- 911 and e911 service issues
- Getting started with international calling
- Changing caller-ID name
- Choosing a phone number
- Can I keep my phone number if I want to get rid of my landline?
- How do I return my Ooma equipment?