Whether you’re talking for business or for pleasure, sometimes it’s just not enough to have only two people on a phone conversation. With three-way conference calling, you can invite a third person into the mix. With the superior control over conference calling Ooma brings to the table, you can talk without worrying about racking up double cell phone minutes or accidentally hanging up on the wrong person at the end of the call.

  1. What is three-way conference calling and how does it work?
    1. To initiate a three-way conference call from an Ooma Telo Base Station with line 1 and line 2 buttons
    2. To initiate a three-way conference call from an Ooma Telo Base Station or Phone Genie without line 1 and line 2 buttons
    3. To initiate a three-way conference call from an Ooma HD2 or HD3 Handset
  2. How can I break out of a three-way conference call without hanging up on anybody?
  3. How can I break out of a three-way conference call by only hanging up on one party?
  4. Can I have more than three people on a conference call?

What is three-way conference calling and how does it work?

Three-way conference calling allows you to connect calls from two separate lines into one group phone call. There are a few different ways to initiate a conference call with Ooma.

To initiate a three-way conference call from an Ooma Telo Base Station with line 1 and line 2 buttons

You can do the following:

  1. Call the first number or have them call you
  2. Press the line 2 button to activate your Instant Second Line
  3. Call the second number
  4. Press the line 1 and line 2 buttons to bridge the two calls together
  5. Both lines should now be solid orange to indicate they are in use

To initiate a three-way conference call from an Ooma Telo Base Station or Phone Genie without line 1 and line 2 buttons

You can do the following:

  1. Call the first number or have them call you
  2. Press the flash button on your phone to activate the Instant Second Line
  3. Call the second number
  4. When the second number is picked up, dial *3
  5. Both calls should now be connected

To initiate a three-way conference call from an Ooma HD2 or HD3 Handset

You can do the following:

  1. Call the first number or have them call you
  2. Press the Hold button on the handset (you will be transferred to your Instant Second Line)
  3. Call the second number
  4. Press Menu
  5. Highlight 3-way conference and hit Select
  6. Both calls should now have a [C] in front of the phone number, indicating that they are in a conference

Reference: You can learn more about the Instant Second Line by visiting our FAQ.

How can I break out of a three-way conference call without hanging up on anybody?

You can break the conference call into two separate calls by pressing the number of the line you want to remain on the phone with on your Ooma device. For example, if you’d like to stay on the phone with the caller on line 2, you can press the line 2 button on your Ooma device. The caller on the other line will be automatically placed on hold.

How can I break out of a three-way conference call by only hanging up on one party?

It’s not currently possible to break out of a three-way conference call by hanging up on one party. You can only do this by having the party you no longer wish to speak with hang up the phone.

Can I have more than three people on a conference call?

Your Ooma device can only process calls from two lines at a time. The only way to have more people on your conference call will be to have multiple people at the same location on the same line.