If you run into a problem that isn't covered in one of our standard articles, these troubleshooting articles may save the day. Check below to see if the issue you are experiencing is covered here. If not, our Customer Care team is here to help!

Base Station

• What the different colored lights on the Base Station mean
• The status indicator on my Base Station is blinking amber
• Phones will not register or incoming calls fail
• The phone connected to the Base Station has no dial tone

Grandstream ATA

• Grandstream ATA Power LED is off
• andstream ATA WAN LED is off
• Grandstream ATA Phone port Status LED is not on or connected analog devices have no dial tone
• Grandstream ATA Phone LED is solid blue but the device connected to the port is not working
• I hear an "extension has not been set up" error message when I pick up the handset

Network troubleshooting

• General troubleshooting for poor call quality
• My calls sometimes stutter or break up
• My calls have one-way audio
• Ports and protocols to open for Ooma Office

Faxing

• The quality of my faxes is low
• Troubleshooting problems with traditional faxing

Ring Groups

• Calls to a Ring Group go to voicemail instead of rolling over to the next user

Hardware

• Ooma Office hardware warranty
• Ooma Office return policy
• IP phone port restrictions when using a wireless network

Call Recording

• I can only hear one side of a recorded call

Desktop App

• Ringtone volume is not working as expected

Ooma IP phone

• Ooma IP phone says No Account or doesn't display the extension number
• Ooma IP phone's display is not backlit or illuminated: Standard or Cordless handset
• Ooma IP phone's display says the network is down or unavailable
• Ooma cordless IP phone is not connected to Wi-Fi
• Ooma cordless IP phone is not displaying the extension name

Yealink IP phone

• Yealink IP phone's display is not backlit or illuminated
• Yealink IP phone has no service and the network is unavailable
• Yealink IP phone has no service, no extension number, and a fast busy tone when I try to place a call
• A call that should have recorded didn't

Cisco IP phone

• Cisco IP phone's display is not backlit or illuminated
• Cisco IP phone has no service and the network is unavailable
• Cisco IP phone has no service, no extension number, and a fast busy tone when I try to place a call
• Resetting a Cisco IP Phone

Ooma Linx device

• My Linx device won't pair with my Base Station
• I hear an "extension has not been set up" error message when I pick up the handset
• Performing a factory reset on a Linx device

Account

• Common porting errors
• I am a tax-exempt customer and need to apply for a tax exemption with Ooma
• Billing issues

Best Calling Practices

• How to prevent spam labeling and blocking for legitimate business calls