Sometimes a call that you thought should have recorded may not be there when you check your call logs. There are a few reasons this may have happened:

1. Your account administrator has not set your extension to automatically record all calls. If this is the case, you can either ask your account administrator to enable this feature for your extension, or you can manually start and stop call recording as necessary.
2. The call that did not record was a voicemail. Ooma Office does not save voicemail messages as recorded calls.
3. The call came in to your virtual fax number. Ooma does Office does not record calls on an extension’s virtual fax line.
4. The call was answered by the Virtual Receptionist. If the Virtual Receptionist answers a call and does not transfer it, the call is not recorded.

If you have confirmed that the missing call recording a result of of the reasons listed above, please contact our Customer Care Team so that we may investigate further.