As a Call Queue agent, you can toggle your status between Ready and Not ready, depending on whether you’re available to take calls.

When your status is set to Ready, calls will start coming in from all of your Call Queues. When your status is Not Ready, calls from your Call Queues will be routed to other agents.

Before you can set your Call Queue availability status, your account administrator must enable this option.

From there, follow these instructions to set your state:

1. Navigate to the Call Queues section in the End User Portal or the Ooma Desktop app.
2. Update your status in the Availability dropdown.

Your status will be updated immediately, so if you’ve set your status to Ready your phone may ring right away.

Your status will stay the same until you or an account administrator manually changes it. In other words, logging out from account or shutting down your computer won’t change your availability. Make sure to change your status to Not Ready when you are going on a break or signing out for the day!