Hold and Transfer Music Overview
Keeping your customers engaged at all times is an excellent business strategy. With Music on Hold and Transfer Music, you can ensure that your customers will never wait in silence. These features can be used to upload music, or to share important information about your company such as news and special deals.
Music on Hold allows the account administrator to upload an audio file that plays whenever a caller is put on hold by any user. Transfer Music allows the account administrator to upload a separate audio file that can be played in lieu of a ringtone when the caller is transferred to another extension. Each of these features can have one .wav or .mp3 audio file of up to 5 MB at a time.
Choose a topic from the list below to learn more about Music on Hold or Transfer Music: