Wireless + Bluetooth Adapter FAQ

The Ooma Wireless + Bluetooth Adapter will give you the ultimate flexibility when it comes to setting up and using your Ooma Telo Base Station. If you’ve ever wanted to move your Ooma Telo Base Station away from your modem or router so that it is in a more convenient location, then the Wi-Fi feature is perfect for you. Simply set it up to work with your home Wi-Fi network, and you’ll have the freedom to move your Telo Base Station anywhere you want. Bluetooth connectivity gives you the option to link your cell phone to your home phone, allowing you to enjoy the convenience and comfort of using your home phone even when you’re talking on your cell phone.

What is the Ooma Wireless + Bluetooth adapter?
Why would I want to add Wi-Fi to my Ooma Telo Base Station?
What is Bluetooth and why would I want to add it to my Ooma Telo Base Station?
Where do I buy the Wireless + Bluetooth Adapter?
How do I use the Wireless + Bluetooth Adapter to connect my Telo Base Station to my home Wi-Fi network?
Do I need a computer to set up my adapter?
How far away from my router can I place my Ooma Telo Base Station?
Wi-Fi
Bluetooth
What is the range of the Ooma Wireless + Bluetooth Adapter?
Do you have a list of supported routers?

What is the Ooma Wireless + Bluetooth adapter?

The Ooma Wireless + Bluetooth Adapter allows your Ooma Telo Base Station to connect to the Internet using your Wi-Fi network instead of a cable. The adapter also adds Bluetooth capability to your Ooma Telo Base Station so it can communicate with Bluetooth enabled cell phones and headsets.

Why would I want to add Wi-Fi to my Ooma Telo Base Station?

Wireless connectivity is perfect if you want to set up your Telo Base Station in a part of your home that doesn’t have a wired Internet connection. The adapter may be right for you if:

Your modem or router is in an inconvenient location (basement, wiring closet, etc)
You only have access to Wi-Fi (dorm rooms, apartments, home offices, etc)
You travel and want to call for FREE wherever you have Wi-Fi
You want to use Ooma with 3G and 4G mobile hotspot connections

What is Bluetooth and why would I want to add it to my Ooma Telo Base Station?

Bluetooth is a standard, short-range radio technology that allows devices to communicate with each other wirelessly. In other words, a Bluetooth connection allows you to use your Ooma telephone connection hands-free without any of the cords and wires that a traditional telephone headset employs. Bluetooth will also allow you to enjoy your hands-free conversations with calpharystal-clear quality, and without any of the interference that some telephone headsets experience.

The Ooma Wireless + Bluetooth Adapter adds Bluetooth capability to the Ooma Telo Base Station, allowing it to communicate with other Bluetooth-enabled devices such as a mobile phone or a headset that slides over one ear. In order for two Bluetooth devices to talk to each other, they must be manually told how to work together, or “paired”. Pairing is a secure, one-time process to ensure that two devices are allowed to connect to each other via Bluetooth. The Ooma Wireless + Bluetooth Adapter is compatible with all leading manufacturers of mobile phones and headsets. Click here for a complete list of compatible devices.

Where do I buy the Wireless + Bluetooth Adapter?

To learn more about the adapter or to purchase yours now, visit the Add-Ons section of My Ooma.

How do I use the Wireless + Bluetooth Adapter to connect my Telo Base Station to my home Wi-Fi network?

To get started setting up your Ooma Wireless + Bluetooth Adapter, follow these instructions:

Plug the Adapter into the USB port on the back of your Telo Base Station
Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station to a computer
Use the computer and open up a browser to setup.ooma.com
Click on the Wireless tab on the left side of your screen and follow the directions to connect the Telo Base Station to your home Wi-Fi network

Once your Telo Base Station has connected to your home Wi-Fi network, you’ve gone wireless! If you need additional assistance, you can find help in the Quick Start Guide that came with your device.

Reference: If you are having difficulty connecting to setup.ooma.com, please see our troubleshooting FAQ.

Do I need a computer to set up my adapter?

Yes. During the initial setup process, you will need your plug your computer into the Ethernet port of the Ooma Telo Base Station. After you have set up your Ooma Telo Base Station to run on your home Wi-Fi network, you will no longer need a computer for it to function.

How far away from my router can I place my Ooma Telo Base Station?

You can place your Ooma Telo Base Station anywhere in your home that has strong Wi-Fi reception. Please note that the construction of your home – such as brick or cement walls between your router and your Ooma Telo Base Station – can affect the quality of your Wi-Fi signal.

Wi-Fi

What kind of call quality can I expect with the Ooma Wireless + Bluetooth Adapter?

Thanks to the compression and adaptive redundancy algorithms that make Ooma PureVoice(tm) HD Technology unique, most customers should notice little or no reduction in call quality when they set up their system with the adapter.

Which wireless standards does the Ooma Wireless + Bluetooth Adapter support?

The Ooma Wireless + Bluetooth Adapter supports networks that run on 802.11b/g/n standards.

Which wireless band does the Ooma Wireless + Bluetooth Adapter run on?

The Ooma Wireless + Bluetooth Adapter runs on the 2.4Ghz wireless band.

What if my home Internet connection is password protected?

If you have enabled password protection on your home Wi-Fi connection, you can still use the Ooma Wireless + Bluetooth Adapter. You will be asked to provide the appropriate network name and password during the setup process.

What security and encryption protocols does the Ooma Wireless + Bluetooth Adapter support?

WEP, WPA, and WPA2 security protocols are supported.

What do I do if my Ooma Telo Base Station doesn’t receive a signal after I’ve set it up?

If your Telo Base Station does not work properly when you’re done setting it up, you should try the following steps, in order:

Reboot your Telo Base Station
Ensure that your Ooma Wireless + Bluetooth Adapter is plugged in all the way
Remove your adapter, reboot your Telo Base Station, and then re-insert the adapter
Move the Telo Base Station closer to your router or wireless access point to make sure it is not out of range
Verify that your Telo Base Station works with a hardwired Ethernet connection to your router and follow the troubleshooting instructions in your Ooma Telo Base Station Quick Start Guide if it does not

If none of these steps work, there is additional troubleshooting information in the Ooma Wireless + Bluetooth Adapter Quick Start Guide that you may use to resolve the problem.

Can I set up the Ooma Wireless + Bluetooth Adapter with my 3G or 4G hotspot?

Yes. Ooma PureVoice HD(tm) technology is designed to improve voice quality over any type of Internet connection, including 3G and 4G hotspots that operate over a cellular network.

Can I set up my Ooma Wireless + Bluetooth Adapter to remember more than one Wi-Fi network?

Yes! After you set up the adapter on a new network, your Ooma Telo Base Station will remember your settings. Your Telo Base Station will automatically connect to any saved wireless networks.

Can I use my Ooma Telo Base Station as a wireless bridge?

Yes! Once your Ooma Telo Base Station is connected to your home Wi-Fi network, you plug any device into the HOME NETWORK port and it will have access to the Internet connection through the wireless adapter.

Bluetooth

What are the benefits of using Bluetooth with Ooma?

The benefits of numerous! You can now keep your phone on the charger so it is ready to go next time you are heading out. You’ll never miss a call just because you didn’t hear your mobile phone ring, and you don’t need to worry about poor coverage or dead spots since you can keep the phone charged in the location that has the best reception in your home. Furthermore, you’ll be able to enjoy the convenience, ergonomics and battery life of your home telephone, which is often far superior to your mobile phone.

Is my Bluetooth device compatible with the Ooma Wireless + Bluetooth Adapter?

You can find whether your device is compatible with the Ooma Wireless + Bluetooth Adapter by checking our compatibility list. Please keep in mind that this list is made up of devices that have been tested and verified to work with the adapter. If your device is not specifically listed it may still work with the adapter, but Ooma cannot guarantee that it will be fully supported.

My phone/headset don’t show up in the Bluetooth compatibility list. What should I do?

The compatibility list shows devices that Ooma has tested and verified to work with our adaoter. Other devices have a high likelihood of working, but Ooma cannot guarantee that they are fully supported.

Please keep in mind that our Customer Care team cannot assist you in selecting a Bluetooth device that best suits your needs. If you would like to try using a device that is not listed as supported, you may need to simply try the Ooma Wireless + Bluetooth Adapter out and return it if you find that it is not compatible with your preferred Bluetooth device. Don’t worry if it doesn’t work out – you have 30 days to make a decision whether the Ooma Wireless + Bluetooth Adapter is right for your needs.

How do I pair my mobile phone with the Ooma Telo Base Station?

Once a mobile phone has been paired with your Ooma Telo Base Station, your home phones become an extension of your mobile phone. When someone calls your mobile phone while it is within range of the Bluetooth Adapter, your house phones will ring along with your mobile phone. You can answer the call on your mobile phone or on any of your home phones.

You can pair your mobile phone with your Ooma Telo Base Station by following these instructions:

Pick up your home telephone and dial *#*#501
Wait until you hear a confirmation tone
Use your mobile phone to look for a new Bluetooth device (check your phone’s user guide for exact instructions on how to accomplish this)
Wait for your mobile phone to find a device called “Ooma Telo Base Station”
Select the Ooma Telo Base Station and type in a PIN of 0000 when prompted

When I get a call over Bluetooth, do I get caller-ID?

Yes! The phone number of the caller is transmitted from your mobile phone to the Ooma Telo Base Station, allowing you to see the caller-ID from your mobile phone on your home phones. In addition, the name of the mobile phone that the call came in on is displayed so you know whose cell phone the call was originally meant for.

When I take a call on my home phone over Bluetooth, am I still using mobile phone minutes?

Yes. Since the other party called your mobile phone number, the call is routed through your cellular carrier to your mobile phone “over-the-air”. Ooma connects your home telephones to your cell phone via Bluetooth so you are alerted and can answer the call on your home telephone. However, the call is not actually being redirected to your home telephone number so you are still consuming minutes on your mobile calling plan.

Does the Wireless + Bluetooth Adapter improve my cell phone reception?

Not directly, but it gives you the freedom to place your mobile phone in the location in your home that has the best reception. Since the Bluetooth Adapter allows you to ring and answer calls on your home phone, you can roam in your home with a cordless handset instead of carrying your mobile on you all the time. As long as your cell phone stays within Bluetooth operating range of the Ooma Telo Base Station device, wireless dead spots and dropped calls should be a thing of the past.

What happens if I’m talking on my cell phone when I get home?

The Ooma Telo Base Station is not set up to automatically switch calls from your mobile phone to your Bluetooth headset. If you would like to be able to transfer calls to your home phone, please see the Bluetooth Setup Guide for more information.

Note: Some mobile phones are not compatible with this feature.

How do I pair my Bluetooth headset with the Ooma Telo Base Station?

Pairing your Bluetooth headset with your Ooma Telo Base Station requires you to access the setup page on your Ooma Telo Base Station. Please see the Bluetooth Setup Guide for detailed instructions on how to do this.

How do I answer a call on my Bluetooth headset?

If your headset is paired with the Ooma Telo Base Station, it will ring whenever you get an incoming call. To connect to the caller, press the answer button on the headset just like you would if you were using your headset with a mobile phone.

How do I make a phone call using a Bluetooth headset?

To make a phone call, you must use a phone to dial the phone number since your headset has no number pad. Pick up your home telephone and dial *15 prior to the destination phone number to alert your Ooma Telo Base Station that your call needs to be routed to your Bluetooth headset. For example, if you want to call the number 1-650-555-1212 you would dial *1516505551212 on the telephone. You’ll hear your Bluetooth headset start to ring and once you answer the call, Ooma will connect you to your destination.

Note: If you have multiple Bluetooth headsets paired with your Ooma Telo Base Station, you may need to dial *16, *17, or *18 to let your Ooma Telo Base Station know to route the call through your particular headset.

How do I hang up on a call from my Bluetooth headset?

This depends on Bluetooth headset you have. Most headsets require you to press the talk button twice or to hold it down to end a call. Consult your specific Bluetooth headset’s user manual for more information.

What frequency does Bluetooth operate at?

Bluetooth operates in the unlicensed frequency band of 2.4 GHz. Other home devices that use or emit at this frequency band include:

Wi-Fi (b/g/n)
2.4 GHz cordless phones
Some baby monitors
Microwave ovens

Note: For best reception and range, we recommend that you keep these other devices as far away from the Bluetooth Adapter as possible.

What is the range of the Ooma Wireless + Bluetooth Adapter?

Standard Bluetooth operating range is approximately 30 ft (10m).

Do you have a list of supported routers?

Any router that supports the 802.11b/g/n standard should be compatible with the Ooma Wireless + Bluetooth Adapter.