Call Queues and Ring Groups are both tools to improve the customer experience by connecting a caller with an agent as quickly and seamlessly as possible. Both features send calls to multiple phones for a faster response. A Call Queue is more customizable and powerful than a Ring Group, making it the more appropriate tool for large businesses or businesses with high call volumes.

Call Queues and Ring Groups share the following features:

• Customizable initial greeting
• Optional direct phone numbers (available for purchase)
• Extension numbers that can be assigned to a Virtual Receptionist and accessed by call transfers
• Multiple call routing options
• Call handling options for calls that are not answered

A Call Queue offers the following features that a Ring Group does not:

• Comfort music
• Consideration for user status (busy or idle) prior to sending a call to a member
• Round Robin and Most Idle Time routing options
• Built in time for agents to wrap up one call prior to receiving a new call
• Call Queue reports and live statistics