Every second is important in an emergency. It is important that the business address on file with Ooma is accurate. When you register your Ooma Office device, your business address is also used as your service address. When you call 911, this information helps to route your call to the nearest response center. It is important that you keep your business address up to date. You can update your business address by following the instructions in our associated article.

Keep in mind that if your physical location cannot be determined by your service address on file, you will be routed to a national call center to confirm your location so that your call can be forwarded to the appropriate local authority.

Important: Ooma cannot provide 911 service without both power and a working broadband Internet connection. For more information, please click here (or here for Canadian customers).