1. Calling
    1. Making calls
    2. Redial
    3. Receiving calls
    4. Rejecting calls
    5. Ending calls
  2. Call management
    1. Call mute
    2. Placing calls on hold
    3. Three-way call conferencing
    4. Transferring calls
      1. Blind transfer
      2. Attended transfer
      3. Transfer to an extension’s voicemail
    5. Call Park
    6. Call Flip
  3. Calling features
    1. Call Forward
  4. Voicemail
    1. Check new messages
  5. Do Not Disturb
  6. Phone customization
    1. Phone language
    2. Phone date and time
    3. Sound settings
  7. Phone status
    1. IP address
    2. MAC address
  8. Switching Workspaces

Calling

Making calls

Enter the phone number or extension you would like to dial and press the talk button.

If you would like to use the speakerphone, press the speakerphone button after you enter the number.

Redial

Press the press the talk button twice to redial the last number you called.

Press press the talk button when the handset is not in use to access the redial list. Select the desired number, and then press the talk or speakerphone button to connect the call.

Receiving calls

Press the talk or speakerphone button while the phone is ringing.

Rejecting calls

Press the hangup button while the phone is ringing.

Ending calls

Press the hangup button.

If you are using the speakerphone, you can press the speakerphone button to end a call.

Call management

Call mute

Press the mute button to mute a call. The mute status will be indicated on the phone’s LCD.

Press the mute button again to unmute the call.

Placing calls on hold

Press the Options softkey and then the Hold softkey during a call to place a call on hold. Press the Resume softkey to resume the previous call.

If there are multiple calls on hold, use the up and down navigation buttons to select the desired call and then press the Resume softkey.

Three-way call conferencing

If you’re on an active call, press the Options softkey, select Conference, and press OK to place the active call on hold. Enter the second number that you wish to call and press OK.

When the second party picks up, press the Conf softkey again to join the calls together.

Transferring calls

Blind transfer

Press the Options softkey and select Transfer to place the call on hold.

Enter the extension or number that you wish to transfer to, and then press the Transfer softkey again to complete the transfer. Hang up the phone.

Attended transfer

Press the Options softkey and select Transfer to place the call on hold.

Enter the extension or number that you wish to transfer to and wait until the second party answers. Press the Transfer key again. Hang up the phone.

Transfer to an extension’s voicemail

Press the Options softkey and select New Call > to place the call on hold.

Dial the extension number. If the user wants to take the call, hit Options > Transfer. Select the held call, then press Transfer. Otherwise, select the held call and press the Unhold key to resume the original call.

Call Park

Call Park will “park” a call in a designated parking spot. A parked call can be retrieved from any device supported by Ooma Office. You can set up a programmable button to park and retrieve calls from a specific parking spot. You can also follow these instructions to use the dial pad:

Park a call

  1. Press the Options softkey and select Transfer to place the call on hold.
  2. Dial *41, followed by the parking spot number. For example, dial *411002 to park a call in spot 1002.
  3. Press #.
  4. Hang up the phone.

Retrieve a call

Dial *41, followed by the parking spot number and the Send answer or Speaker key.

For example, dial *411002 to retrieve the call parked in spot 1002. If you are using the Ooma Mobile app, dial *41 followed by the parking spot number and the “handset” icon.

Call Flip

Call Flip allows you to seamlessly transfer calls between your extension’s devices. Flip a call from your IP phone to the mobile app by dialing *44 on the IP phone. All compatible devices on your extension will ring simultaneously.

Calling features

Call Forward

  1. Press the Menu button
  2. Scroll to the Settings menu
  3. Select Call Settings
  4. Select Call Forward
  5. Update your settings and save your changes

Voicemail

Check new messages

When the LED indicator flashes slowly, press and hold the MESSAGE button to access your Ooma Office voicemail.

Do Not Disturb

  1. Press the Menu button
  2. Scroll to the Settings menu
  3. Press Call Features
  4. Press Do not disturb
  5. Toggle between on and off and save your changes

Your phone will not ring for incoming calls while Do Not Disturb is active. Press the DND softkey a second time to turn Do Not Disturb off again.

While Do Not Disturb is enabled, you will see a DND icon in the upper-right corner of the LCD display.

Phone customization

Phone language

Update the language on your phone by following these instructions:

  1. Press the Menu button
  2. Scroll to the Settings menu
  3. Select Basic Settings
  4. Select Language
  5. Choose the language you’d like and save your changes

Phone date and time

Update the date and time on your phone by following these instructions:

  1. Press the Menu button
  2. Scroll to the Settings menu
  3. Select Basic Settings
  4. Select Date and Time
  5. Update your date and time and save your changes

Sound settings

Update the ring tones and key tones on your phone by following these instructions:

  1. Press the Menu button
  2. Scroll to the Settings menu
  3. Select Basic Settings
  4. Select Sound
  5. Adjust the settings you’d like to change, including your ring tone and ring volume, and save your changes

Phone status

IP address

You can find the phone’s IP address by following these instructions:

  1. Press the Menu button
  2. Scroll to the Status menu
  3. Select Network status
  4. Scroll down until you see the phone’s IP address

MAC address

You can find the phone’s MAC address by following these instructions:

  1. Press the Menu button
  2. Scroll to the Status menu
  3. Select Network status
  4. Scroll down until you see the phone’s MAC address

Switching Workspaces

One of the benefits of an IP phone is that it can make changing workspaces quick and easy. When a user relocates to a new workspace, they can simply unplug their IP phone and take it with them. When the phone is plugged in again inside the same office building, it will retain the user’s extension information.