Ooma WP810 IP phone user guide
- Calling
- Call management
- Calling features
- Voicemail
- Do Not Disturb
- Phone customization
- Phone status
- Switching Workspaces
Calling
Making calls
Enter the phone number or extension you would like to dial and press the button.
If you would like to use the speakerphone, press the button after you enter the number.
Redial
Press the press the button twice to redial the last number you called.
Press press the button when the handset is not in use to access the redial list. Select the desired number, and then press the or button to connect the call.
Receiving calls
Press the or button while the phone is ringing.
Rejecting calls
Press the button while the phone is ringing.
Ending calls
Press the button.
If you are using the speakerphone, you can press the button to end a call.
Call management
Call mute
Press the button to mute a call. The mute status will be indicated on the phone’s LCD.
Press the button again to unmute the call.
Placing calls on hold
Press the Options softkey and then the Hold softkey during a call to place a call on hold. Press the Resume softkey to resume the previous call.
If there are multiple calls on hold, use the up and down navigation buttons to select the desired call and then press the Resume softkey.
Three-way call conferencing
If you’re on an active call, press the Options softkey, select Conference, and press OK to place the active call on hold. Enter the second number that you wish to call and press OK.
When the second party picks up, press the Conf softkey again to join the calls together.
Transferring calls
Blind transfer
Press the Options softkey and select Transfer to place the call on hold.
Enter the extension or number that you wish to transfer to, and then press the Transfer softkey again to complete the transfer. Hang up the phone.
Attended transfer
Press the Options softkey and select Transfer to place the call on hold.
Enter the extension or number that you wish to transfer to and wait until the second party answers. Press the Transfer key again. Hang up the phone.
Transfer to an extension’s voicemail
Press the Options softkey and select New Call > to place the call on hold.
Dial the extension number. If the user wants to take the call, hit Options > Transfer. Select the held call, then press Transfer. Otherwise, select the held call and press the Unhold key to resume the original call.
Call Park
Call Park will “park” a call in a designated parking spot. A parked call can be retrieved from any device supported by Ooma Office. You can set up a programmable button to park and retrieve calls from a specific parking spot. You can also follow these instructions to use the dial pad:
Park a call
- Press the Options softkey and select Transfer to place the call on hold.
- Dial *41, followed by the parking spot number. For example, dial *411002 to park a call in spot 1002.
- Press #.
- Hang up the phone.
Retrieve a call
Dial *41, followed by the parking spot number and the Send or Speaker key.
For example, dial *411002 to retrieve the call parked in spot 1002. If you are using the Ooma Mobile app, dial *41 followed by the parking spot number and the “handset” icon.
Call Flip
Call Flip allows you to seamlessly transfer calls between your extension’s devices. Flip a call from your IP phone to the mobile app by dialing *44 on the IP phone. All compatible devices on your extension will ring simultaneously.
Calling features
Call Forward
- Press the Menu button
- Scroll to the Settings menu
- Select Call Settings
- Select Call Forward
- Update your settings and save your changes
Voicemail
Check new messages
When the LED indicator flashes slowly, press and hold the MESSAGE button to access your Ooma Office voicemail.
Do Not Disturb
- Press the Menu button
- Scroll to the Settings menu
- Press Call Features
- Press Do not disturb
- Toggle between on and off and save your changes
Your phone will not ring for incoming calls while Do Not Disturb is active. Press the DND softkey a second time to turn Do Not Disturb off again.
While Do Not Disturb is enabled, you will see a DND icon in the upper-right corner of the LCD display.
Phone customization
Phone language
Update the language on your phone by following these instructions:
- Press the Menu button
- Scroll to the Settings menu
- Select Basic Settings
- Select Language
- Choose the language you’d like and save your changes
Phone date and time
Update the date and time on your phone by following these instructions:
- Press the Menu button
- Scroll to the Settings menu
- Select Basic Settings
- Select Date and Time
- Update your date and time and save your changes
Sound settings
Update the ring tones and key tones on your phone by following these instructions:
- Press the Menu button
- Scroll to the Settings menu
- Select Basic Settings
- Select Sound
- Adjust the settings you’d like to change, including your ring tone and ring volume, and save your changes
Phone status
IP address
You can find the phone’s IP address by following these instructions:
- Press the Menu button
- Scroll to the Status menu
- Select Network status
- Scroll down until you see the phone’s IP address
MAC address
You can find the phone’s MAC address by following these instructions:
- Press the Menu button
- Scroll to the Status menu
- Select Network status
- Scroll down until you see the phone’s MAC address
Switching Workspaces
One of the benefits of an IP phone is that it can make changing workspaces quick and easy. When a user relocates to a new workspace, they can simply unplug their IP phone and take it with them. When the phone is plugged in again inside the same office building, it will retain the user’s extension information.