How to use call waiting
Ooma Office supports call waiting on all extensions. When you’re on the phone and another call comes in, an electronic beep will sound to let you know that someone else wants to talk. If your phone is caller-ID capable, the second caller’s caller-ID will appear on the screen.
If the phone you’re using is connected to an Ooma Office Base Station, you can disable call waiting for a single call by dialing [*70] before you dial your number. Phones that are connected to an ATA device are not compatible with this feature.
Locate your device in the list below for more specific instructions on answering call waiting.
Press the phone’s flash button to put the active call on hold and answer the incoming call.
Ooma IP phone
Press the Answer softkey when you hear the call waiting beep. Your active call will be put on hold. If you don’t want to take the call, press the Reject softkey to send it to voicemail.
Yealink IP phone
Press the answer softkey when you hear the call waiting beep. Your active call will be put on hold. Press the switch softkey to switch between calls that are on the same line.
Cisco IP phone
Press the answer softkey when you hear the call waiting beep.
Oopa DP1 desk phone
Press the Select button when you hear the call waiting beep.
Ooma Desktop app
When you receive a second call while using the Ooma Desktop app, a popup notification will appear on your screen while minimizing the active call’s window. Click ANSWER to connect the new call and place the original caller on hold.