You can review a record of your Virtual Faxes in the End User Portal or the Ooma Desktop applicationPRO. Follow these instructions to get started:

  1. To see your most recent faxing activity, log in to the End User Portal at office.ooma.com/user and navigate to the Dashboard page, or open the Ooma Desktop application and navigate to the Fax tab. If you would like a more detailed breakdown of faxing activity, navigate to the Fax page.
  2. A list of the most recent fax activity will be visible in the Recent Fax Logs section. Click View More Fax Logs for a more detailed breakdown. You can also view individual faxes.
  3. Fax activity can be filtered in the following ways:
    • Search for specific faxes by the sender or recipient’s name or phone number. Keep in mind that if you sent a Virtual Fax to multiple recipients, each recipient will be listed on a separate lineEAP.
    • Click the View menu to filter by incoming or outgoing faxes.
    • Click the Download to Computer button to export your fax logs. They will be saved to your computer as a CSV file, which can be opened in Numbers, Excel, and other spreadsheet programs.
    • Search faxes within a date range you specify.
  4. Each fax will have a status associated with it:
    • Success: Outgoing fax was sent successfully.
    • Pending: Outgoing fax is queued or in the process of being sent.
    • Failed: Outgoing fax could not be sent. Confirm the phone number and retry.
    • Received: Incoming fax has been received.