If your Ooma Office account services multiple businesses or departments, it may be advantageous for an employee like a receptionist to know the specific business or department that an incoming caller is attempting to reach. Prepending the name of a Ring Group to an incoming call’s caller-ID entry makes this information easily accessible to the person answering the phone.

You can enable this feature by following these instructions:

  1. Log in to office.ooma.com as an administrator and navigate to the Settings page.
  2. Locate the Ring Group that you wish to manage and click the corresponding line.
  3. Navigate to the Basic tab and check the “Prepend “Ring Group name” to Caller ID” option.
  4. Save your changes.

Now, incoming calls to that Ring Group will display the Ring Group’s name followed by the caller’s name on the caller-ID of the desktop phone that is ringing.