An account administrator can manually update the status of individual Call Queue members by following these instructions:

1. Log in to office.ooma.com as an administrator and navigate to Settings > System > Call Queues.
2. Use the Manage option under the appropriate Call Queue’s Available members window:
3. Update any user’s status in the Availability column. You can make an agent Ready or Not Ready.

Keep in mind that if an agent is marked Ready in one Call Queue, they will become Ready in all Call Queues they’re a member of. An agent that’s marked as Ready may begin receiving calls immediately.