Ooma Office Pro admin users have access to the Call Resolution column in the company’s call logs. This column provides extra information about whether a call was answered, rolled to voicemail, or disconnected. This may be useful in situations where you are evaluating the performance of your Ring Groups and Virtual Receptionists, or when you are checking into why a call may not have recorded.

The Call Resolution column shows the following information:

  • Call Completed: A user’s outbound call was answered
  • Call Unanswered: A user’s outbound call was not answered
  • Answered by User <extension #>: An inbound call to a user or to a Ring Group or Virtual Receptionist extension was picked up by the noted user
  • Sent to Voicemail <extension #>: An inbound call to a user or to a Ring Group or Virtual Receptionist extension was rolled to the noted user’s voicemail
  • Caller Disconnect: An inbound call to a user or to a Ring Group or Virtual Receptionist extension disconnected before it was either answered or rolled to a voicemail