We are confident that Ooma Office is the best solution for most small businesses. If you find that it is not quite right for you, we’ll be sorry to see you go. Rest assured, however, that you can cancel your account and return your equipment at any time thanks to our 30-day risk-free trial. If you choose to cancel, your next steps will depend on how you signed up for Ooma Office:
Ooma Office for Mobile
If you signed up with Ooma Office for Mobile for a cloud-based solution, then you may cancel your account by contacting a member of our Customer Care team.
Ooma Office hardware setup
If you purchased an Ooma Office Base Station, IP phone, or any other associated equipment to set up Ooma Office, then your cancellation and return process will depend on whether you purchased directly from Ooma or from a third-party reseller.
Hardware that was purchased directly from Ooma can be refunded if it is shipped back within our risk-free guarantee timeframe. Please repackage your hardware in its original packaging and then contact our Customer Care team to cancel your service and to receive instructions on how to return your hardware. We will issue a refund for hardware returns upon receipt, but please note that Ooma cannot refund shipping costs.
Hardware that was purchased through a third-party reseller must be returned through the reseller’s return procedures. Please keep in mind that return policies vary by reseller. Ooma cannot issue a refund for hardware that was purchased through a third-party reseller.
You must also contact our Customer Care team to cancel your service. Failure to contact our Customer Care team may result in charges to your account after you have returned your hardware.