If you are unable to connect to http://setup.ooma.com in Step 5 of the Quick Start Guide, try the following steps:

  1. Make sure your computer is connected via Ethernet to the HOME port of the Telo
  2. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo
  3. Try connecting to in your browser

Please visit our contact information page to contact customer support if you are still unable to connect to the Telo web server to configure your Telo Air Wireless Adapter.