Sometimes there are people you just don’t want to hear from. If you’re sick of telemarketers and spam phone calls, then suspected spammer call blocking can help. Formerly known as the Expanded Blacklist, suspected spammer call blocking lets you block out a group of callers that have been tagged by the NoMoRobo third-party database as known nuisances. Over 800,000 numbers strong, the suspected spammer list will help to prevent unwanted callers from reaching you in your home.

1. What is suspected spammer call blocking? How does it work?
2. How can I turn on suspected spammer call blocking?
3. Is suspected spammer call blocking available to all users?
4. What are the different options for what happens to a call from a blocked number?
5. If I find that a number I want to hear from is blocked by my preferences, what can I do?
6. Can I suggest a number to add to the list of suspected spammers?

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What is suspected spammer call blocking? How does it work?

Suspected spammer call blocking taps into the NoMoRobo third-party database of confirmed telemarketers, robocallers, and phone spammers. When you enable suspected spammer call blocking on your account, you will be protected from unwanted and unsolicited calls from over 800,000 known sources of phone spam.

Suspected spammer call blocking helps to catch additional sources of spam that may not have made their way onto the list of known spammers that is maintained by Ooma. It offers another way for customers to protect their privacy by preventing spam calls before they can happen.

You can have suspected spammer call blocking turned on either by itself or in conjunction with the other forms of call blocking. You can also differentiate between what happens to numbers that are blocked depending on why they were prevented from reaching you:

How can I turn on suspected spammer call blocking?

You can turn on suspected spammer call blocking by following these instructions:

1. Log into your My Ooma account and navigate to Call Blocking under the Preferences tab.
2. Click next to “Block suspected spammers.”
3. Select from the dropdown to specify will happen to calls that come in from blocked numbers.

Is suspected spammer call blocking available to all users?

Suspected spammer call blocking is available to all Ooma Premier members.

What are the different options for what happens to a call from a blocked number?

When you enable call blocking, you get to choose what happens to diverted calls. No matter what you choose, your phone at home will never ring:

• Call Blocked Message will redirect callers to a recorded message informing them their call was blocked.
• Sent to Voicemail will send all blocked numbers straight to voicemail.
• Number Disconnected Message will redirect callers to a recorded message informing them that your number has been disconnected.
• Continuous Ring will cause the call to ring for a period of time and then the caller will hear a busy signal.

If I find that a number I want to hear from is blocked by my preferences, what can I do?

If a number that you wish to hear from is being blocked as a suspected spammer, you can add that number to your contact list. When a number is in your contact list, it will ring your phones even if it is included in one or more call blocking lists.

Can I suggest a number to add to the list of suspected spammers?

Users cannot suggest new numbers to add to the list of suspected spammers, which is maintained and regularly updated by a third-party company.