The Ooma Connect 4G Adapter provides a 4G LTE connection for your Ooma setup that can be used either as a backup or as the primary connection for your home telephone service. Ooma offers a choice of data plans to choose from based on how you will be using your Connect 4G Adapter.

  1. What network does the Connect 4G Adapter use? How do I know if my house has good coverage?
  2. Do I need to purchase a data plan from Sprint?
  3. Where should I place the 4G Connect Adapter in my home to get the best 4G signal?
  4. What type of connection speed should I expect?
  5. Can I extend my 4G connection to devices outside my Ooma setup?
  6. Can I use the 4G connection to browse online and stream video?
  7. What data plans are available?

What network does the Connect 4G Adapter use? How do I know if my house has good coverage?

The Connect 4G Adapter uses the Sprint 4G LTE nationwide network. You can visit ooma.com/checkcoverage to check the level of coverage for your address.

Do I need to purchase a data plan from Sprint?

You will purchase your data plan directly through Ooma.

Where should I place the 4G Connect Adapter in my home to get the best 4G signal?

For the best 4G signal, the Connect 4G Adapter should be placed in an area of your house with good cellular reception such as in a room with a window. It should ideally be located as close as possible to a window. Suction cups may be used to mount the adapter directly against a window. The adapter should not be placed in a corner, against a wall, or within five feet of a large metal object like a water heater or refrigerator.

You can use the signal indicator in the Base Station Setup app to find a good spot with a strong 4G signal. Simply move the Connect 4G Adapter and wait for approximately 10 seconds. The app will show the signal strength of in the adapter’s current location.

What type of connection speed should I expect?

Your connection speed will vary based on the construction of your home. You can expect download speeds of between 1 and 25 Mbps and speeds of between 1 and 5 Mbps.

Can I extend my 4G connection to devices outside my Ooma setup?

You can use the Connect 4G Adapter for devices other than your Ooma setup. For a single device, use a USB cable to plug the device into the HOME Ethernet port on the back of the Ooma Base Station. For multiple devices, plug in a router to the HOME Ethernet port on the back of the Ooma Base Station and then connect your other devices to that router.

Can I use the 4G connection to browse online and stream video?

We don’t recommend that you use the Connect 4G Adapter for anything besides your Ooma service. Our data plans are designed with standard telephone usage in mind. Using the adapter for anything besides its intended purpose will use a lot of data, which upload will result in a large bill at the end of the month.

What data plans are available?

Ooma currently offers two data plans: the 4G Basic plan for users who will use the Connect 4G as a backup connection and the 4G Premium plan for users who will use the Connect 4G as their primary connection. These plans are charged in addition to any phone service or security subscriptions you may have.

4G Basic 4G Premium
Price $4.99/month $14.99/month
Voice Minutes 100 minutes
Additional calling is $14.99/GB, where 1 GB of data equals approximately 1,000 minutes of calling
Unlimited calling subject to the Ooma acceptable use policy
Ooma Smart Security Traffic Unlimited Unlimited
Additional Data (Non-Ooma Traffic) $14.99/GB $8.99/GB