With Ooma, you won’t have to give up the conveniences that you’re accustomed to with your local phone company. Being able to see who’s on the other end of the line with caller-ID is a feature you’ll never have to go without – you’ll enjoy basic caller-ID as part of the phone service you get when you purchase an Ooma device.

Premier: With a subscription to Ooma Premier you’ll receive even more information about incoming calls with Enhanced Caller-ID!

  1. How do I get started with caller-ID?
  2. What should I see on my phone’s caller-ID when someone calls?
  3. Why don’t I see a phone number from some incoming calls?
  4. My phone isn’t compatible with caller-ID. Can I still see who called me?
  5. How do I know what name is coming up in my outbound caller-ID?
  6. When I call someone else they tell me they don’t see my name! What’s going on?

How do I get started with caller-ID?

Getting started with caller-ID couldn’t be easier – it’s automatically included and set up when you activate your Ooma device! When somebody calls you, the phone number they are calling from will show up on your phone’s display.

Note: In order to take advantage of this feature, the phone you are using must be compatible with caller-ID.

What should I see on my phone’s caller-ID when someone calls?

By default, customers with a Basic Ooma account will see the phone number that is calling on the screen of their telephone. If you’d like to see more information about numbers that call frequently, you can add the phone number and the caller’s name to your Contact List. Once a number has been added to your Contact List, the name that has been specified will also display on the caller-ID screen.

Reference: You can learn more about by visiting our Contact List FAQ.

Why don’t I see a phone number from some incoming calls?

The only time that Ooma will not show the incoming phone number is if the incoming caller blocks their caller-ID. If this occurs, the incoming call will show up being from “Unavailable” or “Unknown”.

Reference: Not interested in talking to Unknown callers? Check out the privacy options that Ooma offers!

My phone isn’t compatible with caller-ID. Can I still see who called me?

In order to take advantage of caller-ID, you’ll need to use a telephone that’s compatible with caller ID. If you don’t have a compatible phone, you can still see who’s been calling you by logging into your My Ooma account at https://my.ooma.com/ and visiting the Call Logs tab.

How do I know what name is coming up in my outbound caller-ID?

The name you used in the billing field on your account is used as the outbound caller name.

When I call someone else they tell me they don’t see my name! What’s going on?

Ooma updates a national caller-ID database with your name and number when you activate your service. Some phone companies will only periodically update their database, so if your name does not show up when another person receives a phone call form you, it could be that the phone company delivering the call to the other person has not been updated yet.