There’s nothing more important than knowing that your home is safe and secure from threats. Designed to monitor your home and contact you when something out of the ordinary happens, Ooma Smart Security is a low-cost, effective solution that will give you the peace of mind you deserve since you can take decisive action in an emergency. Smart Security works with all Telo Base Stations, so getting up and running is a breeze. Best of all, there are several different hardware components to choose from so you can customize your setup to ensure the ultimate protection for your household.

  1. What is Ooma?
  2. What is Ooma Smart Security?
  3. What are the different Ooma Smart Security hardware options?
    1. Door and window sensor
    2. Water sensor
    3. Motion sensor
    4. Siren
    5. Keypad
    6. Smoke detector
    7. Garage door sensor
    8. SmartCam
  4. How do I set up Ooma Smart Security?
  5. Is there a contract to sign or any other long-term commitment?
  6. How do Ooma Smart Security devices connect to the Telo Base Station? Is the connection secure?
  7. Will Ooma Smart Security still work if my power goes out?
  8. What is the connection range for Ooma Smart Security?
  9. What is the projected battery life for Ooma Smart Security sensors?
  10. How many Ooma Smart Security hardware sensors can I link to my Telo Base Station?
  11. What types of notifications can Ooma Smart Security generate?
  12. Can I use Ooma Smart Security to dial 911?
  13. How can I change my e911 address?
  14. Is my Ooma Smart Security setup monitored by a person?
  15. Is there a video that can guide me through setting up Ooma Smart Security?
  16. I’m having trouble syncing Smart Security sensors with my Telo Base Station. What can I do?

What is Ooma?

Ooma is a Voice over IP (VoIP) company that strives to offer affordable telephone service with many powerful features for a low monthly price. In addition to residential phone service, Ooma also offers many add-on features to help make your home smart and secure. These features include compatibility with Amazon Alexa, Internet security options, DIY Smart Security, and professional monitoring services.

What is Ooma Smart Security?

Ooma Smart Security is a home security system that links to your Telo Base Station. After you install one or more of the hardware sensors and download the Ooma Smart Security app to your smart phone, you can enjoy the peace of mind that comes from knowing that you will receive alerts when something unexpected happens.

What are the different Ooma Smart Security hardware options?

You can purchase the following types of Ooma Smart Security hardware accessories:

Door and window sensor

The door and window sensor accessory will alert you when a door or window has opened and closed. It consists of two pieces that attach to a door or window and its frame, and it works by using a magnetic sensor to detect movement. Learn more.

Water sensor

The water sensor accessory can detect either wet or dry conditions, and is perfect for use near a water heater, in your basement, or under a sink. It can also be used to detect when potted plants need to be watered. Learn more.

Motion sensor

The motion sensor accessory can be mounted to a wall, or can be installed using the included stand attachment. Intended for use in hallways, garages, and other areas where you would not want people when you are away from home, it has an 85-degree field of view and can sense movement up to 30-35 feet away. Learn more.

Siren

The Ooma Siren can be mounted anywhere you have a free spot on a wall outlet. The device will sound a loud alarm when the Ooma Smart Security sensors you specify are triggered. It is an excellent deterrent to would-be intruders. Learn more.

Keypad

The Ooma Keypad can be mounted anywhere you have a free spot on a wall outlet. The keypad lets you check your Smart Security system’s current mode and to switch between modes. Pro Security customers can also use the Keypad as a panic button. Learn more.

Smoke detector

The smoke detector accessory can be mounted on a wall or ceiling. The device will sound a loud alarm when it detects smoke. In addition to emitting a loud noise, the smoke alarm can also alert you via the app and, for Pro Security customers, can call 911 on your behalf. Learn more.

Garage door sensor

The VTech garage door sensor accessory lets you know when your garage door has been opened and closed. It attaches directly to the inside of your garage door and raises an alert when it detects that it has been turned 90 degrees as the door opens. Learn more.

SmartCam

Ooma SmartCam is an intelligent smart camera with cutting-edge features. Able to learn and recognize faces, the SmartCam lets you livestream events as they happen and communicate remotely. Learn more.

How do I set up Ooma Smart Security?

To get started setting up Ooma Smart Security, you must first download and install the Ooma Smart Security app on your smartphone. The app can be found in both the iOS and Android stores. You can learn more about the app by visiting our FAQ.

Once you have installed the app, you can install the hardware components according to the instructions that came with them. You can find those instructions online here:

Is there a contract to sign or any other long-term commitment?

No. With Ooma Smart Security, there are no contracts or long-term commitments. Customers can cancel their monthly subscription at any time.

How do Ooma Smart Security devices connect to the Telo Base Station? Is the connection secure?

Ooma Smart Security devices connect with your Telo Base Station through DECT Ultra Low Energy (ULE) technology. This method connection is much less power hungry than a traditional Wi-Fi connection, giving our hardware accessories an estimated battery life of up to two years. It is also extremely secure since the connection does not have an IP address that can be accessed outside of your home network.

Will Ooma Smart Security still work if my power goes out?

If your power goes out, you will receive a notification through the Ooma Smart Security app. If you have one or more Ooma Smoke Alarms, they will still emit a loud alarm in the event of a fire. If you have an Ooma SmartCam, it will still record events that occur during the power outage. However, your hardware devices will not be able to send you additional notifications until the power comes back.

What is the connection range for Ooma Smart Security?

With the exception of Ooma SmartCam, which can operate from almost anywhere, Smart Security equipment should be installed within a range of approximately 200 feet from the Telo Base Station to ensure optimal performance. Please note that certain factors such as the type of home, construction material, number of walls, and others can impact the sensor range.

What is the projected battery life for Ooma Smart Security sensors?

The projected battery life of Ooma Smart Security sensors varies by sensor. Battery life is impacted by usage, so sensors that are used less frequently may have a longer battery life than sensors that are placed in heavily-traveled areas. An Ooma Smoke Alarm battery will last up to ten years. The Ooma SmartCam battery can last between three and six months. Most other Smart Security sensors have a battery life of approximately 1.5 years with average use.

Depending on the tier of service they are subscribed to, Ooma customers who are using the most updated generation of hardware, can link unlimited Smart Security sensors to the Telo Base Station.

Ooma customers who are using the previous generation of Telo Base Station can link up to three Smart Security sensors.

The picture below shows the old hardware on the left, and the updated hardware on the right:

telo comparison

What types of notifications can Ooma Smart Security generate?

Ooma Smart Security can generate the following types of notifications:

  • Push notifications: Push notifications will pop up on your mobile phone.
  • Base announcements: Your Telo Base Station will announce each notification through its speaker.
  • Phone call [Secure Plan]: You will receive a phone call for each notification. This notification type gives you the option to be connected to 911 as though you are calling emergency services from your home address in the US or Canada.
  • Email [Secure Plan]: You will receive an email for each notification.
  • SMS [Secure Plan]: You will receive a text message for each notification.
  • Siren [Secure Plan, Requires Ooma Siren]: After a brief grace period, your Ooma Siren will sound an alarm when the sensors you specify are triggered.
  • Professional Monitoring [Pro Secure Plan]: In a situation where you are not able to receive alerts, a trained operator can dispatch local authorities on your behalf.

Can I use Ooma Smart Security to dial 911?

The Ooma Smart Security app allows Secure Plan and Pro Secure Plan customers to dial 911 as if they were calling from their home phone and using their home address. This means that you can reach your home’s local emergency services from anywhere in the US or Canada, and that the 911 dispatcher will automatically receive your home address and phone number when the call connects. This information will allow the operator to dispatch emergency services to your home as quickly as possible.

The location of the button you will use to dial 911 depends on the hardware you have synced with Ooma Smart Security:

  • If you have one or more Ooma Sirens installed: The 911 button can be found in the app’s Action Center, which can be accessed from any screen by pressing action center.
  • If you do not have an Ooma Siren: You can reach 911 by pressing 911 from any screen in the app.

When you push the 911 button in the app, you will be asked to confirm that you wish to dial emergency services from your home address, along with which phone you are using (e.g. cell phone, work phone, etc.). You will then see a prompt telling you that you will receive a call to the phone you have selected shortly. When you pick up the call, you will need to press “1” to confirm that you wish to dial 911.

How can I change my e911 address?

The e911 address that you have on file will determine where emergency personnel will be directed when 911 is dialed for any reason from your Ooma phone or through the Ooma Smart Security app. You can learn more about e911, including how to update your address, by visiting our 911 FAQ.

Is my Ooma Smart Security setup monitored by a person?

Pro Secure Plan customers can set up professional monitoring with trained professionals who can contact emergency services on their behalf. All sensors can be monitored, although police and fire personnel will not be dispatched if your water sensor triggers an alarm.

Is there a video that can guide me through setting up Ooma Smart Security?

Yes! You can watch our tutorial video to help you through the setup process.

I’m having trouble syncing Smart Security sensors with my Telo Base Station. What can I do?

Please see our accessory pairing problems article for more information about why you may be experiencing difficulty syncing your Smart Security sensors with your Telo Base Station.