If your Siren is not connected, try the following troubleshooting steps:
- Check if the placement of your sensor is good. Your sensor must be within 200 feet of your Telo Base Station to maintain a good connection. Avoid installing your sensor near metal objects, which can obstruct the signal between the sensor and your Telo Base Station.
- If the above steps did not resolve the problem, try re-pairing your sensor by pressing “+ Add Sensor” on the Ooma Smart Security mobile app dashboard and choosing the type of sensor you want to re-pair. Follow the on-screen instructions.
- If the above steps did not solve your issue, contact our Customer Care team.