If your Siren is not connected, try the following troubleshooting steps:

  1. Check if the placement of your sensor is good. Your sensor must be within 200 feet of your Telo Base Station to maintain a good connection. Avoid installing your sensor near metal objects, which can obstruct the signal between the sensor and your Telo Base Station.
  2. If the above steps did not resolve the problem, try re-pairing your sensor by pressing “+ Add Sensor” on the Ooma Smart Security mobile app dashboard and choosing the type of sensor you want to re-pair. Follow the on-screen instructions.
  3. If the above steps did not solve your issue, contact our Customer Care team.