If your Door and Window Sensor is not connected, try the following troubleshooting steps:

  1. Check if the placement of your sensor is good. Your sensor must be within 200 feet of your Telo Base Station to maintain a good connection. Avoid mounting your sensor near metal objects, which can obstruct the signal between the sensor and your Telo Base Station.
  2. Check whether your battery is still good:
    1. Quickly tap the sensor’s pairing button. If the LED status indicator shows a solid, steady light for five seconds, your battery is good. If it blinks for five seconds or does not light up at all, your batteries should be replaced.
    2. If you had to replace your batteries, tap the pairing button to page your Telo Base Station. This should cause your sensor to reconnect.
  3. If the above steps did not resolve the problem, try re-pairing your sensor by pressing “+ Add Sensor” on the Ooma Smart Security mobile app dashboard and choosing the type of sensor you want to re-pair. Follow the on-screen instructions.
  4. If the above steps did not solve your issue, contact our Customer Care team.