AP250 status light is off

The device might be powered off. Check that it is securely plugged in to an ETH0/POE port. Try using a different Ethernet cable. You may need to purchase a POE switch (sold separately) if you are using the Ooma Connect Internet service.

AP250 status light is solid amber

Check that the network cable is securely plugged in to the ETH0/POE port and that the other end is connected to a modem, router, or switch. If you have Ooma Connect Internet service, try connecting another device directly to modem to verify Internet connectivity.

AP250 cannot connect to wireless network

Verify that the network name and password are correct.

AP250 is connected to the wireless network but has no Internet access

If the device is having persistent or intermittent Internet connectivity problems, please contact our Customer Care team.