Congratulations on purchasing an Ooma Office Base Station! Your purchase comes complete with almost everything you will need to get your office set up. This FAQ will supplement the Quick Start Guide that came with your Base Station to help you understand the various components that came in the box and to walk you through the installation process.

  1. What’s in the box?
    1. Quick Start Guide
    2. Ooma Office Base Station
    3. Cable Accessories
    4. Ooma Linx Device
  2. Activating your device
    1. Things you’ll need to get started
    2. Initiating Online Activation
  3. Installation instructions
    1. Things you’ll need to get started
    2. Basic Ooma Office Base Station setup
  4. Why do I have to provide a debit or credit card to activate my account?
  5. Is there anything else that I need to know about selecting a phone number?
  6. Can I skip a step in the activation process if I don’t have the information available?
  7. What can I do if I accidentally entered incorrect information during activation?
  8. What are my next steps after I set up my Ooma Office Base Station?
  9. What are recommended alternate setup configurations?

What’s in the box?

Before you move forward with your installation, you may wish to familiarize yourself with the contents of the box:

Quick Start Guide

The Quick Start Guide will be your physical companion as you walk through the first steps of the Ooma Office setup process.

Ooma Office Base Station

Setting up the Base Station in a convenient central location will be your first step. The heart of your Ooma Office setup, your Base Station connects to your broadband Internet service and routes calls to your office phones and peripheral devices.

On the back of your Base Station you will find all of the ports that you need to connect to the Internet and directly connect your first extension.

Cable Accessories

Your Ooma Office comes with most of the cables you will need to get up and running right away:

  • A/C power adapter
  • Flat Ethernet cable (RJ-45)

Ooma Linx Device

The included Ooma Linx device will let you wirelessly expand your telephone setup with additional phones or peripherals. Setting up the Linx device will be your second step after you activate your Ooma Office Base Station.

Activating your device

Once you have gone over the contents of the Ooma Office box, your next step is to complete the online activation process. Do not plug in your Base Station before completing this process. You can find most of the information that you need in your Quick Start Guide, but the information below may also be helpful during the online activation.

Things you’ll need to get started

Before you get started, you will want to make sure that you have the following on hand:

  • Credit card and business billing information
  • Seven-digit activation code located on the bottom of your Ooma Office Base Station

Initiating Online Activation

Once you’re ready to activate your Ooma Office Base Station online use your preferred web browser to navigate to the Ooma Office Manager at http://office.ooma.com. Click the box labeled “Activate your new account,” and then follow the steps outlined below:

Click on the Activate button to get started activating your device

Step 1. Next, you will be prompted to enter the seven-digit activation code on the bottom of your Ooma Office device:

activation step 1

Enter your device’s activation code

Step 2. You will then be prompted to enter your contact information. This includes the full name, email address, and telephone number of your Ooma Office account administrator. You will also choose a password for your Ooma Office Manager account.

Step 3. The next step in the activation process asks for information about your business, including your business address and some information about the type of business the Ooma Office device will be serving.

Step 4. Now you will choose a phone number for your business. Enter your local area code in your city to find available local phone numbers, or choose to search for a toll-free phone number. If you have an existing phone number for your business you can port it at a later time. Once you have selected a phone number, you will choose a caller-ID name that will display whenever you use your business phone to make an outbound call. Your caller-ID name can be up to 15 characters long.

Step 5. The final step in your activation process will be to enter the credit or debit billing information for your business.

When you are done, click “Activate” to finish the activation process. At this time the email address you entered during activation should receive an email containing the PIN for your first extension’s voicemail account. Make sure to save this email, as you will need your PIN to configure your voicemail.

You will see a configuration summary of the information you entered during this process. You may wish to save a copy of this page for your records.

Installation instructions

Once your account is activated online, you are ready to install the Ooma Office Base Station in your office.

Things you’ll need to get started

In addition to the equipment contained in the box, you will also need the following to complete the installation process:

  • Access to a high speed Internet connection
  • At least one telephone and phone cable
  • (Optional) Each Ooma Linx device will connect to a separate telephone or telephony device in your business (such as a fax machine)

Basic Ooma Office Base Station setup

Once you have activated your device online you will set it up between your modem and your router for the best connection. Once you have activated your device online, use the Ethernet cable included in the box to connect the TO INTERNET port on your Base Station to an open Ethernet port on your router.

Base Station between modem and router

Use the included Ethernet port to connect the TO INTERNET port on your Base Station to an open port on your router.

Then, use your phone cord to plug your analog phone or cordless base unit into the PHONE port on the Base Station.

PHONE port

Connect your phone to the Base Station by plugging it into the PHONE port.

Finally, use the included AC adapter to plug in the POWER port.

POWER port

Plug in your Base Station using the included AC adapter.

The first time you plug in your device it may require a software upgrade. If this is the case, it will take approximately 5-10 minutes to download the update and boot up for the first time. Do not unplug your Base Station while it is upgrading; it will automatically reboot after the upgrade is complete.

While your Base Station is booting up it is normal for the status light on the front of the device to blink for several minutes.

The status light will turn solid blue once the system is ready for use.

Why do I have to provide a debit or credit card to activate my account?

This billing information that you provide during setup will be stored in your Ooma Office Manager account. It will only be used to bill your recurring monthly subscription fees and any one-time purchases that you make.

Is there anything else that I need to know about selecting a phone number?

Selecting a phone number is an important part of the activation process. Your phone number will represent your business, so you want to choose carefully. If you have questions about the phone number selection process, you may wish to review our phone number selection FAQ.

Can I skip a step in the activation process if I don’t have the information available?

Each step in the activation process asks for mandatory information that is needed for the initial setup of your account. You are free to skip any optional fields, but you must complete the required fields in each step before you can move on to the next step.

What can I do if I accidentally entered incorrect information during activation?

Don’t worry! All of the information that you enter during the activation process can be updated later in your Ooma Office Manager under the Account tab.

What are my next steps after I set up my Ooma Office Base Station?

After setting up your Base Station, there are a number of things you can do next, including:

  • Install your Ooma Linx device and expand your setup further. Learn more.
  • Dial your Ooma Office main phone number (or pick up your Ooma Office phone and dial the Virtual Receptionst’s assigned extension) to hear the Virtual Receptionist deliver the message that your customers will hear. Learn more.
  • Log into your Ooma Office Manager http://office.ooma.com and customize your setup. Learn more.
  • Add additional extensions, ring groups, conference server, or phone numbers. Learn more.
  • Start the process of porting your existing business phone number to Ooma. Learn more.

The Ooma Office is flexible enough to work in almost any network configuration, but to keep things simple as you are getting started, we recommend that you connect your Base Station directly to your router. If you would like to explore other and recommended setup configurations, please see the Alternative Setup Options section of your Quick Start Guide.

The Ooma Office is flexible enough to work in almost any network configuration, but to keep things simple as you are getting started, we recommend that you connect your Base Station directly to your router. If you would like to explore other and recommended setup configurations, please see the Alternative Setup Options FAQ.