Perfect for Regus customers who are often on the go and anyone else who wants to keep in touch with work while they’re not in the office, the Ooma Office mobile app lets you do the following:
- Make and receive phone calls
- Check and manage voicemails
- Check your call history
- Update your extension preferences.
The mobile app has a low bandwidth footprint, using approximately 87 kb/sec of bandwidth per minute in each direction. Outgoing calls from the app show your direct phone number. The Ooma Office mobile app is available for either iOS (version 10.3.1 and later) or Android (version 5.0 and later).
The topics below will help you learn more about the Ooma Office mobile app:
- Downloading the mobile app
- Logging in
- Making a phone call
- Answering a phone call
- Voicemail
- Checking call logs
- Updating your extension preferences
- Changing your password
- Logging out
- Resetting your Ooma Office password
- Upgrading to Business Pro
Downloading the mobile app
Download the Ooma Office mobile app for iOS or Android by clicking the appropriate link below:
Logging in
When you open the Ooma Office mobile app, you will need to log in.
Logging in requires the following information:
- Your country
- Your phone number
- Your extension
- Your extension password
Note: Your phone number and extension were sent to you in a welcome email. That email contained a link to set your password. If you have not already done so, you will need to click that link to set your password before you can log into the Ooma Office mobile app. If you don’t have access to your welcome email, you can follow the instructions here to request a new one.
Upon successful login, you will be able to use the mobile app to make and receive phone calls, manage your extension, and more.
Making a phone call
There are a few ways to make calls with the mobile app. Outbound calls will use your Ooma Office phone number as the caller-ID number.
- Dialer: Switch to the dialer by tapping the keypad icon in the bottom navigation bar (iOS) or the settings menu (Android).
- Contacts: To access a list of all contacts stored on your phone, tap the Contacts icon in the bottom navigation bar (iOS), or tap Contacts (Android).
Answering a phone call
If the mobile app is running in the background on your device when you receive an incoming phone call, you will receive an alert on your device that gives you the option to answer the call. You can send the call to voicemail by ignoring it.
Voicemail
You can use the mobile app to listen to, search, and manage your voicemail messages.
To view your voicemail inbox on iOS, tap the Calls icon in the bottom navigation bar, then tap the Voicemail icon in the upper-right corner.
To view your voicemail inbox on Android, open the Settings menu and tap Voicemail.
Listening to voicemail
New messages will display in bold. Tap on a message, then tap the 
icon.
Returning a call
Tap on the message from the person whose call you’d like to return, then tap the 
icon.
Deleting voicemail
To delete a single voicemail, tap the message, then tap the 
icon.
To delete multiple messages, long press on the first message you’d like to delete. Once the 
) icon appears beside the message, tap any other messages you’d like to delete. When you have selected all the messages, tap 
to delete your selection.
Marking voicemail as new
If you’ve already listened to a voicemail but would like to mark it as new, tap the message, then tap Mark as Unheard (
) at the bottom of your screen.
To mark multiple messages as new, long press on the first message you’d like to mark as new. Once the icon appears beside the message, tap any other messages you’d like to mark as new. When you have selected all the messages, tap 
to mark your selection as unheard.
Updating your voicemail greeting or name
You can update your voicemail greeting or name by dialing your extension number from the app. Press 5 to get to the voicemail options menu. From there, you can do one of the following:
- Press 1 to record a new greeting.
- Press 2 to record a new name for your inbox.
Checking call logs
You can check your call logs by tapping the Calls menu. You can view all recent calls, or you can tap the appropriate tab to filter your call logs to incoming, outgoing, or missed calls.
Updating your extension preferences
You can update the following extension preferences directly from the mobile app:
Preferences: Calling mode
Users in the United States and Canada can choose between VoIP and Cellular calling modes.
VoIP calling mode is best if your phone is connected to a strong, reliable, and cost-effective Internet connection like Wi-Fi or your cell carrier’s data connection.
Cellular calling mode is best if you’re in motion, like in the car. This mode uses your cell plan’s calling minutes.
Preferences: Voicemail: Pick up time
This option lets you change the amount of time your phone rings before calls roll to voicemail. Each ring takes about six seconds. The default is four rings (24 seconds).
Preferences: Voicemail: Forward to my email
Toggle this option on to forward an MP3 of any new voicemail message to your email address.
Toggle this option off to stop forwarding messages.
Preferences: Call Forward: Ring external number
If you want calls to ring through to your cell phone, leave this option off.
If you want to forward calls to another number, turn this option on. Tap External Number to enter the phone number that calls will be forwarded to.
Turn on Require key press on answer if you want to be prompted to press 1 to answer a forwarded call. Turning this option on prevents callers from being sent to the external number’s voicemail if you don’t answer.
Changing your password
You can change your password by following these instructions:
- Tap the More menu
- Tap Profile
- Tap Change Password
- Enter your current password, then enter your new password twice and tap CONFIRM
Logging out
You can log out of the mobile app by following these instructions:
- Tap the More menu
- Tap Profile
- Tap Logout
Resetting your Ooma Office password
You can recover your Ooma Office password by clicking on the Forgot Your Password link at the bottom of the Login screen. Click Reset It to begin the password recovery process.
Upgrading to Business Pro
Upgrade your service to get access to 35+ features to make your business run better. Features include:
- Call recording
- Voicemail transcription
- Video meetings
- Virtual fax
- Text messaging
- Virtual receptionist
- And much more
Contact your Community Manager for more information, or to upgrade.