How to turn call recording on for a user (PRO)
Ooma Office Pro customers can turn call recording on for a user by following these instructions:
- Log in to office.ooma.com as an administrator and navigate to the Call Recording tab on the System page.
- Make sure the Enable Call Recording button is checked. Be sure to save your changes.
- Navigate to the Users page and locate the user whose calls you would like to record. Click on the corresponding line.
- Under the Features tab, click the checkbox beside Record Calls.
- Click Save.
When you enable call recording for a user, that user will receive an email to let them know.
All of this user’s calls will now be recorded. These recordings can be accessed via the call logs interface.