The caller-ID name is configured during the account activation process. It will be displayed when calling another Ooma Office subscriber, an Ooma residential subscriber, and other external destination phones (see note).

Changing the caller-ID name through Ooma Office Manager will change the caller-ID name shown when calling another Ooma Office subscriber or an Ooma residential subscriber, but it will not change what is shown to external destination phones. To change your caller-ID globally, please call Ooma Office Customer Care to request the change.

Follow these instructions to update the account’s caller-ID name:

  1. Log in to as an administrator and navigate to the Settings page.
  2. Click System, then navigate to the General tab.
  3. Update your business’s caller-ID name.
  4. Save your changes.