1. Calling
    1. Making calls
    2. Redial
    3. Receiving calls
    4. Rejecting calls
    5. Ending calls
  2. Call management
    1. Call mute
    2. Placing calls on hold
    3. Three-way call conferencing
    4. Transferring calls
      1. Blind transfer
      2. Semi-attended transfer
      3. Attended transfer
      4. Transfer to an extension’s voicemail
    5. Call Park
  3. Calling features
    1. Call Forward
  4. Voicemail
    1. Check new messages
  5. Do Not Disturb
  6. Phone customization
    1. Directory
    2. Phone language
    3. Phone date and time
    4. Display settings
    5. Sound settings
  7. Phone status
    1. IP address
    2. MAC address
  8. Switching Workspaces

Calling

Making calls

Enter the phone number or extension you would like to dial and press the talk button.

If you would like to use the speakerphone, press the speakerphone button after you enter the number.

Redial

Press the press the talk button twice to redial the last number you called.

Press press the talk button when the handset is not in use to access the redial list. Select the desired number, and then press the talk or speakerphone button to connect the call.

Receiving calls

Press the talk or speakerphone button while the phone is ringing.

Rejecting calls

Press the hangup button while the phone is ringing.

Ending calls

Press the hangup button.

If you are using the speakerphone, you can press the speakerphone button to end a call.

Call management

Call mute

Press the mute button to mute a call. The mute status will be indicated on the phone’s LCD.

Press the mute button again to unmute the call.

Placing calls on hold

Press the Options softkey and then the Hold softkey during a call to place a call on hold. Press the Resume softkey to resume the previous call.

If there are multiple calls on hold, use the up and down navigation buttons to select the desired call and then press either the Resume softkey to resume the previous call or the Switch softkey to switch calls.

Three-way call conferencing

If you’re on an active call, press the Options softkey, select Conference, and press OK to place the active call on hold. Enter the second number that you wish to call and press OK. When the second party picks up, press the Conf softkey again to join the calls together.

Transferring calls

Blind transfer

Press the TRAN button during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the TRAN button again and hang up the phone.

Semi-attended transfer

Press the TRAN button during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the talk or speakerphone button.

Wait until you hear a ring-back tone. Press the TRAN button again and hang up the phone.

Attended transfer

Press the TRAN button during a call to place the call on hold.

Enter the extension or number that you wish to transfer to, and then hit the talk or speakerphone button.

Wait until the second party answers. If they wish to take the call, press the TRAN button again. If they do not wish to take the call or if there is no answer, press the Resume softkey to connect with the caller again.

Transfer to an extension’s voicemail

Press the TRAN button during a call to place the call on hold.

Dial ** followed by the extension number. Press the TRAN button again and hang up the phone.

Call Park

Call Park will “park” a call in a designated parking spot. A parked call can be retrieved from any device supported by Ooma Office. You can park a car by following these instructions:

Park a call

  1. Press the Transfer button.
  2. Dial *41, followed by the parking spot number and the # key. For example, dial *411002 to park a call in spot 1002.
  3. Press Transfer or #.
  4. Hang up the phone.

Retrieve a call

  1. Select a line or go off-hook.
  2. If you are using a desk phone or IP phone, dial *41, followed by the parking spot number and the # key. For example, dial *411002# to retrieve the call parked in spot 1002. If you are using the Ooma Mobile app, dial *41 followed by the parking spot number and the “handset” icon.

Calling features

Call Forward

Set up call forward by following these instructions:

  1. Dial *72 and press the talk or speakerphone button.
  2. Wait for the prompt and enter the phone number that will receive forwarded calls, followed by #.
  3. Listen for the system’s confirmation of the forwarding number and hang up the phone.

Toggle call forward by following these instructions:

  1. Dial *74 and press the talk or speakerphone button.
  2. Wait for the confirmation prompt.

Voicemail

Check new messages

When the LED indicator flashes slowly, press the message button to access your Ooma Office voicemail.

Do Not Disturb

Turn on Do Not Disturb by pressing the OK button. Choose Call Features, followed by Do Not Disturb from the menu. Choose the lines for which you will enable Do Not Disturb, then press the Save softkey to update your settings.

Your phone will not ring for incoming calls until Do Not Disturb is deactivated. While Do Not Disturb is enabled, you will see an indicator in the LCD display’s status bar.

Turn off Do Not Disturb by following the directions above to disable the feature.

Phone customization

Directory

At this time, the company directory is not compatible with Ooma Office. This directory will be available at a future date.

Phone language

Update the language on your phone by following these instructions:

  1. Press the OK button
  2. Select Settings
  3. Select Language
  4. Choose your desired language and press Select
  5. When the LCD prompts you to change the language, press the Yes softkey

Phone date and time

Update the date and time on your phone by following these instructions:

  1. Press the OK button
  2. Select Settings
  3. Select Date & Time
  4. Edit the value in the Date and Time fields
  5. Press the Save softkey

Display settings

Update the backlight and contrast settings on your phone by following these instructions:

  1. Press the OK button
  2. Select Settings
  3. Select Display
  4. Choose the options you wish to edit and press the Save softkey as you complete each update

Sound settings

Update the ring tones and key tones on your phone by following these instructions:

  1. Press the OK button
  2. Select Settings
  3. Select Audio
  4. Select Ring Tones
  5. Select Melodies
  6. Use the arrow buttons to listen to the ring tone options and select the one you wish to use
  7. Press the Save softkey

Phone status

IP address

You can find the phone’s IP address by following these instructions:

  1. Press the OK button
  2. Select Status
  3. Select Handset
  4. Scroll until you see the IP address

MAC address

You can find the phone’s MAC address by following these instructions:

  1. Press the OK button
  2. Select Status
  3. Select Handset
  4. Scroll until you see the MAC address

Switching Workspaces

One of the benefits of an IP phone is that it can make changing workspaces quick and easy. When a user relocates to a new workspace, they can simply unplug their IP phone and take it with them. When the phone is plugged in again inside the same office building, it will retain the user’s extension information.