Extension Monitoring allows a user, like a receptionist, to monitor the status of another Ooma Office user’s extension and to perform a variety of actions with the touch of a single button. The action that will be performed is dependent upon the state of both the monitoring phone and the extension being monitored. Extension Monitoring can be used to:

  • See the extension’s status (on-hook, in a call, etc.)
  • Speed dial the extension
  • Transfer a call to the extension
  • Initiate a 3-way phone call with the extension
  • See and answer incoming calls to the monitored extension

Choose a topic from the list below to learn more about Extension Monitoring: