1. How can I download a captured timeline event video from the Ooma Butterfleye app?
  2. What is Ooma Butterfleye?
  3. Does Ooma Butterfleye work outdoors?
  4. Can I use multiple phones with my Ooma Butterfleye?
  5. Can I use multiple phones with my Ooma Butterfleye?
  6. What mobile phone features are available with Ooma Butterfleye?
  7. How do I access videos with Ooma Butterfleye?
  8. What kind of internet speed is required for Ooma Butterfleye?
  9. How do I update the Ooma Butterfleye camera?
  10. How do I update the Ooma Butterfleye app?
  11. Are there mounts for Ooma Butterfleye?
  12. What kind of warranty does Ooma Butterfleye provide?
  13. What can I use Ooma Butterfleye for?
    1. Home security applications
    2. Office security applications
  14. Do I need an internet connection to use Ooma Butterfleye?
  15. How portable is Ooma Butterfleye?
  16. What are the measurements of Ooma Butterfleye?
  17. My wifi is intermittent - will that affect Ooma Butterfleye’s performance?
  18. Does Ooma Butterfleye record audio as well?
  19. How do I connect Ooma Butterfleye to my wifi network?
  20. What do the different LED colors on Ooma Butterfleye mean?
  21. What is the refund policy at Ooma Butterfleye?
  22. How many Ooma Butterfleyes can be added to a single account?

How can I download a captured timeline event video from the Ooma Butterfleye app?

  1. Tap the three dots on the right side of the desired video clip and select the option to share or download the video. You will see a message that says, “Your Timeline Video is getting ready to download.”
  2. Tap the three dots again and once again select the option to share or download the video. If the video is ready for download, you will see a sharing and download popup.
  3. Tap the “Save Video” option to download the video to your device. If this is your first time downloading a video, the app will ask for permission to access your photos. Once you have granted this access, the video will be saved to your device’s downloads folder.

What is Ooma Butterfleye?

Ooma Butterfleye is an intelligent, wireless camera designed for home and office monitoring. The camera is part of the larger Ooma Home Security suite of products and includes several smart home security features:

  • A 24/7 livestream that you can access from anywhere in the world.
  • Works during internet and power outages with built-in storage and battery backup.
  • Automatic arming and disarming (Premium feature).
  • Customized alerts for family, friends, strangers - and even pets.
  • Instant video capture, which allows you to view activity 5 seconds before a triggered event.
  • Talking and listening features - you can speak directly through the camera during a triggered home security event (Premium feature).

To learn more about Ooma Butterfleye’s features and benefits, visit our website or watch the video.

Does Ooma Butterfleye work outdoors?

Unfortunately not. Ooma Butterfleye is an indoor camera.

Can I use multiple phones with my Ooma Butterfleye?

Yes. With Ooma Butterfleye you can use the same login credentials to connect to multiple mobile devices (iPhone, Android, iPad, etc.), but not at the same time.

Can I use multiple phones with my Ooma Butterfleye?

Yes. With Ooma Butterfleye you can use the same login credentials to connect to multiple mobile devices (iPhone, Android, iPad, etc.), but not at the same time.

What mobile phone features are available with Ooma Butterfleye?

Controlling your home security camera from your smartphone is convenient and easy-to-use, and undoubtedly one of the biggest perks of Ooma Butterfleye. There are several great features you can access with your mobile phone through the Ooma Home Security app, including:

  • 24/7 live-streaming audio and video from anywhere in the world.
  • Timeline history, and the ability to go back as far as 90 days (depending on your subscription plan).
  • Downloading and sharing video clips.
  • Two-way talk (Premium feature).
  • Arming and disarming Ooma Butterfleye cameras remotely.
  • Geofencing: This feature automatically arms or disarms the camera as the owner enters the room (Premium feature).
  • Wireless setup and programming of each camera.
  • Tagging the name of various people in the home or workplace (Premium feature).
  • Local network streaming (LAN streaming) so that the device can connect directly to the camera without the need for an internet connection.
  • Flitering events on your timeline (by face, sounds, etc.).
  • Scheduling alerts: Program the camera to only send you alerts during certain times and days of the week.
  • Check the camera’s battery status.
  • Sign up, change or cancel your membership.
  • Add or pair new cameras.

To learn more about how you can use your smartphone to power your home security system, watch the video.

How do I access videos with Ooma Butterfleye?

Ooma Butterfleye automatically uploads videos to the cloud, and then these videos are viewed through the Ooma Butterfletye app.

Additionally, if you are a Ooma Home Security customer, you may access the videos through the Ooma Home Security mobile app.

What kind of internet speed is required for Ooma Butterfleye?

The Ooma Butterfleye cameras require a minimum upload speed of 1mbps per camera.

For example, you will need a minimum of 3mbps of upload speed on your wireless network to support 3 Ooma Butterfleye cameras in your home.

How do I update the Ooma Butterfleye camera?

The Ooma Butterfleye engineering team releases new software updates from time to time. These updates are always free and you are alerted on your smartphone.

To update your camera software, simply press the “camera software up to date” button located in the camera detail page (the “gear” icon on the top right corner of the app).

Note: If the “camera software button up to date” button is grayed out, your camera is already up to date with the latest software.

How do I update the Ooma Butterfleye app?

The process for updating the Ooma Butterfleye app is simple. Follow the instructions below:

For iOS users: Open the iTunes store, search for “Butterfleye,” go to the Ooma Butterfleye page, then hit “Update.”

For Android users: Go to the Google Play store, search for “Butterfleye,” go to the Ooma Butterfleye page, then hit “Update.”

Are there mounts for Ooma Butterfleye?

Yes, there is a mount adapter available for purchase on the Ooma Butterfleye website.

The mount adapter magnetically attaches to any Ooma Butterfleye camera.

The adapter can also be flat-mounted against a wall with included screws.

The adapter also features a tripod screw thread on the bottom for attachment to any commonly available security camera mount (sold separately and required for usage if not flat-mounted). You can find out more about mount adapter pricing and more details by visiting our products page.

What kind of warranty does Ooma Butterfleye provide?

Ooma Butterfleye provides a 30-day money back guarantee. If you aren’t 100% satisfied with the product, contact us within 30 days for a full refund. We also provide a 1-year product warranty. If anything goes wrong, please contact us and we will try our best to resolve whatever issue you are having.

What can I use Ooma Butterfleye for?

Ooma Butterfleye can be used in a variety of home security and office security applications. Activity Based Recording (ABR) is our patented technology that makes the camera only record when something unexpected happens in your home or office. This way, you are not scrolling through hours of meaningless video - you only get video footage of the events you care about, and can also customize your search features. Ooma Butterfleye is great smart home and office security choice for several use cases, including:

Home security applications

  • Keeping track of when your kids come home from school while you are away or at the office.
  • Using Ooma Butterfleye technology to customize alerts for friends, family and strangers.
  • Monitoring home security events directly from your smartphone.
  • Using Ooma Butterfleye as a nanny cam.
  • Checking in on your home while you are on vacation or a business trip.

Office security applications

  • Creating notifications for employees, clients, delivery personnel, and office visitors.
  • Monitoring video footage from potential office break-ins.
  • Checking in on your office while you are on vacation.

To find out more about Ooma Butterfleye features and benefits, check out our website.

Do I need an internet connection to use Ooma Butterfleye?

For viewing live video and uploading video footage, your Ooma Butterfleye will need an internet connection. However, the camera has built-in storage which lets you record events even if the connection is interrupted, and then upload them when the connection becomes available.

Ooma Butterfleye can also connect directly to your smartphone without needing an internet connection.

How portable is Ooma Butterfleye?

Ooma Butterfleye is the most portable and versatile security camera that’s currently available on the market. It features a rechargeable battery that provides multiple weeks of battery life (depending on usage), and it does not require a hub. Take Ooma Butterfleye with you anywhere you have home monitoring needs or leave it plugged in a static location - the choice is yours.

What are the measurements of Ooma Butterfleye?

Ooma Butterfleye’s dimensions are:

  • 3.8” (97mm) wide
  • 3.3” (83mm) tall
  • 1.6” (41mm) deep

Ooma Butterfleye also weighs 12.5 ounces (355g). The camera has a 120-degree field of view, and a 1/3” 3.5 megapixel full color CMOS sensor.

With it’s lightweight design, small size and intuitive features, the camera can be placed almost anywhere and can monitor many spaces in your home.

My wifi is intermittent - will that affect Ooma Butterfleye’s performance?

No. Ooma Butterfleye is designed to work through internet and power outages - in fact, it’s one of biggest perks of becoming an Ooma Butterfleye customer.

The camera will still continue to record during during power and internet loss, and store all of the recordings until connection is restored. You can connect via wifi or LAN.

Does Ooma Butterfleye record audio as well?

Yes. Additionally, you can use the smartphone app to talk to people in the room where your camera is placed. Ooma Butterfleye includes half duplex 2-way audio capabilities with a speaker and microphone.

Not only can you chat with people in the room where the camera is placed, but you can speak out and warn others if you see something that isn’t right.

How do I connect Ooma Butterfleye to my wifi network?

It’s very easy to monitor your home through Ooma Butterfleye - all you need is a smartphone and a wifi connection. To connect, select the desired network and enter the network password (if necessary) via the Ooma Butterfleye app on your mobile device.

From there, you can view saved and live video, watch the livestream 24/7, talk and listen through camera, and automatically arm and disarm your home security system based on your GPS location.

What do the different LED colors on Ooma Butterfleye mean?

There are many LED colors on your Ooma Butterfleye that will indicate several different things about your camera. Here is a list of those different LED colors and what they mean:

  • Blue blinking: Video is recording.
  • Blue solid: The “find and identify” button is being pressed on the app. It also indicates that the camera is unpaired.
  • Green 3X blink: Camera is turning on.
  • Red 3X blink: Camera is turning off.
  • Red blink, continuous: Battery is 20% or lower.
  • Red solid: There is an error.
  • Amber blink, continuous: The internet is not available.
  • Amber 3X blink: Camera was plugged in (only when camera is on).

Purple blink, continuous: An upgrade is in progress.

What is the refund policy at Ooma Butterfleye?

If you are the original purchaser of an Ooma Butterfleye and you are not 100% satisfied with your product for any reason, you may return it in its original condition within 30 days of the original purchase and you will receive a full refund.

How many Ooma Butterfleyes can be added to a single account?

You can support up to six (6) Ooma Butterfleye cameras per account.