Your Ooma Office Virtual Recepitonist can greet incoming calls in one of two ways:

  • Text-to-speech allows the system to read a text prompt of up to 400 characters aloud
  • An audio file that you have recorded plays when the phone connects

If you choose to record an audio file, it may be up to 5mb in size and must be either a .wav or a .mp3.

When you activate your Ooma Office account, your Virtual Recepitonist will automatically be set up with a Text-to-speech greeting that links to your first extension. You can update your greeting or switch between the two options at any time by following these instructions:

  1. Log into office.ooma.com as an administrator and navigate to the Configure tab.
  2. Locate the Virtual Receptionist whose key press assignments you wish to update and click the corresponding settings icon.
  3. Click on the content of the “Text-to-speech” box to open the “Initial Greeting” box:
    initial greeting

  4. Click on the text of the initial greeting to edit the wording or to upload an audio file.
  5. Choose “Text-to-speech” or “Audio file” from the drop-down menu and update your greeting.
  6. If you have selected to upload an audio file, select the “Disclaimer” check box and click “Change File” on the screen that is displayed. Navigate to the location on your computer where the file is stored, select it, and then click “Open.” to upload the file to the system. Otherwise, choose the vocal characteristic you prefer for the Text-to-speech speaker.
  7. Save your changes.