A dedicated receptionist will give your company a personal touch any time the phone rings. Depending on your preferences regarding what happens when the call times out, there are two different ways to direct calls to a dedicated receptionist.

If you want missed calls to go to the receptionist’s voicemail

If you would like missed calls to go to the receptionist’s voicemail or to another user, follow these setup instructions:

  1. Log into office.ooma.com as an administrator and navigate to the Other Settings tab.
  2. Find your company’s main phone number in the list and then choose your receptionist’s extension from the corresponding dropdown menu.
  3. Save your changes.

By default, missed calls will go to the receptionist’s voicemail. The receptionist can also turn on call forwarding to forward calls to another user’s phone number by using the End User Portal as described in this FAQ.

If you want missed calls to go to the Virtual Receptionist or to another user

If you would like to use the Virtual Receptionist to back up your dedicated receptionist, you can set up a Ring Group with the Virtual Receptionist set as the extension that will receive missed calls. To do that, follow the instructions in our Ring Group setup article.