Call Hold Overview
How to place a new call with a call on hold
How to put a call on hold

Conference Calling Overview
How to add a new Conference Bridge
How to change the Conference Line extension or direct access phone number
How to manage existing Conference Bridges
How to create the Conference Line
How to remove a Conference Bridge
How to conference calls together and break apart a three-way call conference
How to use the Conference Bridge
How to assign a Conference Bridge to a user

Devices overview
How to add a new device to your Ooma Office account
How to assign a device to a user
How to remove a device from a user
Choosing the right device for your setup
When is it best to use an analog phone
When is it best to use an IP phone
When is it best to use an external device
When is it best to use the mobile app as my primary device
Where to purchase additional devices
Ooma Office Base Station introduction
Ooma Linx introduction

End User Overview

End User Portal Overview
How to update user profile information
How to turn call forwarding on and off
How to make a call with the End User Portal
How to log into and out of the End User Portal
How to check call logs in the End User Portal
How to access caller-ID preferences

Faxing Overview
How to add a traditional fax machine to Ooma Office
How to add Virtual Fax to a users extension
How to manage a fax machines phone number and extension
How to receive a Virtual Fax
How to review the companys Virtual Fax logs
How to review Virtual Fax logs
How to send a hardcopy fax
How to send a Virtual Fax through the End User Portal

Hold and Transfer Music Overview
How to change an audio file for Music on Hold or Transfer Music
How to set up Transfer Music
How to set up Music on Hold

Ooma Office Manager Overview
How to log into Ooma Office Manager
How to reset a forgotten password
How to sign out of Ooma Office Manager
Using the Account tab
Using the Configure tab
Using the Dashboard tab
Using the Other Settings tab
Using the Store tab

Ring Groups Overview
How to add a new Ring Group
How to add and remove members from a Ring Group
How to configure a Ring Groups options
How to delete a Ring Group
How to manage a Ring Groups phone number and extension
Setting up a dedicated receptionist

Call Transfer Overview
How to perform a blind transfer
How to perform an attended transfer
How to transfer directly to an extensions voicemail

Ooma Office pricing chart

User Extension Overview
How to add a new user extension
How to add a user to the Virtual Receptionist menu
How to change a users extension or direct access phone number
How to remove a users extension
How to reset a users password
How to reset a users voicemail PIN
How to update a users personal information and preferences

Voicemail Overview
How to access voicemail preferences
How to change your voicemail PIN
How to enable or disable a users emailed voicemail notifications
How to enable or disable a users voicemail
How to listen to voicemail
How to manage your voicemail messages
How to record a new greeting or name
How to set up your voicemail

Ooma Office Mobile App Overview
How can I listen to voicemail with the mobile app
How can I update my account preferences with the mobile app
How do I enable the mobile app for a user

Phone Numbers Overview
Choosing which phone number an extensions outgoing caller-ID will show
How to add a toll free phone number
How to add a toll free calling plan
How to add an extra local phone number
How to assign a phone number to an extension
Managing who the Main Number rings to

Virtual Recepitonist Overview
How to update the Virtual Receptionist key press assignments
Directing incoming calls with the Virtual Receptionist
Virtual Receptionist greeting options
Configuring Business and Holiday Hours with the Virtual Receptionist