You can reset or manually update a user’s password by following these instructions:

  1. Log into office.ooma.com as an administrator and navigate to the Configure tab.
  2. Locate the user whose password will be updated and click the corresponding settings icon.
  3. Under the Basic tab, choose whether to reset or manually override the password:
    • Reset will update the user’s password with a system-generated password.
    • Manual override will update the user’s password with a new password that you choose.
  4. Click Save.

The user will receive an email with the new password information.