If your transfer needs to be announced or explained, or if you want to make sure that the person you are transferring to is able to answer before sending the call over, you can perform an attended transfer.

The way that you will perform an attended transfer depends on the type of phone you are using.

Analog phone

  1. Put the call on hold by pressing [Flash] and listen for a dial tone.
  2. When you hear a dial tone, dial the extension number.
  3. Wait for the extension to answer and then pass along the caller’s name.
  4. Press [*][2] then hang up to complete the transfer or press [Flash] to retrieve the original call and not transfer the call.

Note: If your phone does not have a dedicated [Flash] key, press and quickly release the hook switch on your phone to perform a “Flash.”

Important: If you already have an active and a call on hold, you will not be able to initiate an attended (two-step) transfer. In this case, you may only initiate a blind (one-step) transfer.

Cisco IP phone

  1. Press the xfer softkey to place the active call on hold.
  2. Enter the extension or number that you wish to transfer to.
  3. Wait until the second party answers.
  4. If they wish to take the call, press the xfer softkey again. If they do not wish to take the call or if there is no answer, press the hold button to resume the call.
  1. Press the TRAN button (or Tran softkey) to place the active call on hold.
  2. Enter the extension or number that you wish to transfer to.
  3. Hit the Send button and wait until the second party answers.
  4. If they wish to take the call, press the Tran softkey again. If they do not wish to take the call or if there is no answer, press the Resume softkey to connect with the caller again.