A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer. The way that you will perform a blind transfer depends on the type of phone you are using.

Analog phone

  1. Press [*][1].
  2. Dial the extension number.
  3. Hang up.

Cisco IP phone

  1. Press the bxfer softkey to place the active call on hold.
  2. Enter the extension or number that you wish to transfer to.
  3. Press the dial softkey.
  4. Hang up.
  1. Press the TRAN button (or Tran softkey) to place the active call on hold.
  2. Enter the extension or number that you wish to transfer to
  3. Hit the TRAN button or softkey again.
  4. Hang up.

Mobile app

  1. Press the Transfer button on the active call screen.
  2. Choose a user from the company directory.
  3. Press the Transfer button.
  4. The call will automatically disconnect.