You can access a Ring Group’s settings by following these instructions:

  1. Log into office.ooma.com as an administrator and navigate to the Configure tab.
  2. Locate the Ring Group that you wish to manage and click the corresponding settings icon.

Once you have gained access to the Ring Group’s settings window, you can update the following options on each tab:

Basic

  • Change the Ring Group’s name.
  • Toggle the Ring Group’s ringing mode between Simultaneous Ring and Sequential Ring:
    • Simultaneous Ring rings all phones in the Ring Group at the same time until someone answers.
    • Sequential Ring rings the phones of users will ring one at a time, in order of extension, until the call is answered.
  • Remove and edit the group’s members.

Advanced

  • Update how long the Ring Group will ring before the call either moves on to the next extension in the Ring Group (Sequential Ring) or rolls to the backup user or voicemail box.
  • Determine whether unanswered calls are transferred to a user extension or a voicemail box.
  • Choose the user whose extension or voicemail box will receive unanswered calls from the Ring Group.

Numbers

  • Update the Ring Group’s internal extension number.
  • View the Ring Group’s direct dial number.