Sometimes a phone call needs to be addressed by multiple people. With Ooma Office, transferring calls to another extension or to a Voicemail box is a snap.

The list below outlines all of the different types of transfers. Pick the one that is appropriate for your situation and then follow the simple instructions!

  1. Blind transfer (one-step)
  2. Attended transfer (two-step)
  3. Direct transfer to an extension’s Voicemail

Blind transfer (one-step)

A blind transfer sends the caller to the new extension without any interaction between the person transferring the call and the extension receiving the transfer.

To perform a blind transfer, you should:

  1. Press [*][1].
  2. Dial the extension number.
  3. Hang up.

Attended transfer (two-step)

If your transfer needs to be announced or explained, or if you want to make sure that the person you are transferring to is able to answer before sending the call over, you can perform an attended transfer.

To perform an attended transfer, you should:

  1. Put the call on hold by pressing [Flash] and listen for a dial tone.
  2. When you hear a dial tone, dial the extension number.
  3. Wait for the extension to answer and then pass along the caller’s name.
  4. Press [*][2] then hang up to complete the transfer or press [Flash] to retrieve the original call and not transfer the call.

Note: If your phone does not have a dedicated [Flash] key, press and quickly release the hook switch on your phone to perform a “Flash.”

Important: If you already have an active and a call on hold, you will not be able to initiate an attended (two-step) transfer. In this case, you may only initiate a blind (one-step) transfer.

Direct transfer to an extension’s Voicemail

A direct transfer to an extension’s Voicemail sends the caller to the destination mailbox without any interaction with the person who owns the Voicemail box.

To perform a direct transfer to an extension’s Voicemail, you should:

  1. Press [*][8].
  2. Dial the extension number.
  3. Hang up.