When you have two calls on the same line, it can sometimes be beneficial to include everyone in the same conversation. Then, when you’re done, you can break the calls apart again to conclude each one individually.

  1. Conferencing two calls together
  2. Breaking apart a conference call

Conferencing two calls together

If you are using an analog phone, you can conference your current call and the call on hold together by dialing [*][3].

If you are using a Cisco IP phone, you can conference a held call and a new call together by following these instructions:

  1. Press the hold key to place the active call on hold.
  2. Enter the second number that you wish to call and press dial.
  3. When the second party picks up, press the conf softkey to join the calls together.

If you are using a Cisco IP phone and have one active call and one or more held calls, follow these instructions:

  1. Press the join softkey to bring up a list of active calls that are on other lines.
  2. Select the call that you wish to conference in.
  3. Press the join softkey to conference the two calls together.

If you are using a Yealink IP phone, press the Conf softkey to place the active call on hold. Enter the second number that you wish to call and press Send. When the second party picks up, press the Conf softkey again to join the calls together.

If you are using an Ooma DP1 desk phone, press the LINE 2 button to bring up a fresh dial tone and dial the second number you would like to reach. When you have one active call and a second call on hold, press the CONFERENCE button to join the calls together.

Breaking apart a conference call

When you are finished with the conference part of your call, you can use your analog phone break the two parties into separate calls again by pressing [Flash].

If you are using a Cisco IP phone, break the calls apart by using the up and down buttons to select caller that will be placed on hold, and then pressing the hold key.

If you are using a Yealink IP phone, break the calls apart by using the up and down buttons to select the call that will be placed on hold, and then pressing the Hold softkey.

If you are using an Ooma DP1 desk phone, break the calls apart by pressing the CONFERENCE button.

Once a conference call is broken apart, one call will remain active, and the other will be placed on hold.