Putting a call on hold while you check on a customer’s request or make another quick phone call is a snap’ Simply follow these instructions to get started:

  1. Put a call on hold
  2. Place a new call with a call on hold
  3. Retrieve a call from hold
  4. What will the caller hear while they are on hold?

Put a call on hold

If you are using an analog phone, you can put a call on hold by pressing [Flash].

If you are using an IP phone, you can put a call on hold by pressing the hold button or softkey.

If you are using an Ooma DP1 desk phone, you can put a call on hold by pressing the LINE button corresponding to the call you would like to place on hold.

If you are using the mobile app, you can put a call on hold by pressing the pause softkey.

Place a new call with a call on hold

Once you have placed a call on hold, you can make a new call with another line. If you are using an analog phone, simply listen for the fresh dial tone and then dial the second number as you normally would. If you are using an IP phone or an Ooma DP1 desk phone, press the button beside an unused line to bring up a fresh dial tone. Your first call will remain on hold for the duration of your second call unless you retrieve it.

Retrieve a call from hold

If you are using an analog phone, you can retrieve a call that has been placed on hold by pressing [Flash] on your telephone.

If you are using a Cisco IP phone, press the hold button again to resume the call. You may need to select the call using the up and down buttons if there are multiple calls on hold.

If you are using a Yealink IP phone, press the Resume softkey to resume the call. You may need to select the call using the up and down buttons if there are multiple calls on hold.

If you are using the Ooma DP1 desk phone, press the red LINE button to resume the call.

What will the caller hear while they are on hold?

Your customer will hear either your company’s “Music on Hold” audio file, if applicable. You can learn more about “Music on Hold” by visiting our FAQ.