Putting a call on hold while you check on a customer’s request or make another quick phone call is a snap’ Simply follow these instructions to get started:

  1. Put a call on hold
  2. Place a new call with a call on hold
  3. Retrieve a call from hold
  4. What will the caller hear while they are on hold?

Put a call on hold

You can put a call on hold by pressing [Flash].

Place a new call with a call on hold

Once you have placed a call on hold, you can make a new call with another line. To do this, simply listen for the fresh dial tone and then dial the second number as you normally would. Your first call will remain on hold for the duration of your second call unless you retrieve it.

Retrieve a call from hold

You can retrieve a call that has been placed on hold by pressing [Flash] on your telephone.

What will the caller hear while they are on hold?

Your customer will hear either your company’s “Music on Hold” audio file, if applicable. You can learn more about “Music on Hold” by visiting our FAQ.