1. Calling
    1. Making calls
    2. Redial
    3. Receiving calls
    4. Receiving a call waiting call
    5. Ending calls
  2. Call management
    1. Call mute
    2. Placing calls on local hold
    3. Placing calls on Ooma Office hold
    4. Three-way call conferencing
    5. Transferring calls
      1. Blind transfer
      2. Attended transfer
  3. Calling features
    1. Call Forward
  4. Voicemail
    1. Programming the Messages key
    2. Listening to messages
    3. Memory Keys
      1. Using the memory keys
      2. Setting a memory key to initiate a blind (one-step) transfer
      3. Setting a memory key to hold and resume calls using Ooma Office hold
      4. Setting a memory key to automatically transfer a call to another extension
      5. Setting a memory key to turn call forwarding on
      6. Assigning a new name and number to a memory key
      7. Storing a new number and name to a memory key via caller ID
  5. Phone customization
    1. Telephone directory
      1. Storing a new number and name in the directory
      2. Storing a new number and name in the directory via caller ID
      3. Dialing from the directory
      4. Deleting a number from the directory
  6. Display settings
  7. Select language
  8. Area code

Calling

Making calls

Pick up the handset and enter the phone number or extension you would like to dial. Ooma Office does not require any special code to call outside of the office.

If you would like to use the speakerphone, press the Speaker key while the handset is still on the hook and then enter the number.

Redial

Press the Redial key to redial the most recent phone number that you dialed.

Receiving calls

Pick up the handset or press the Speaker key while the phone is ringing.

Receiving a call waiting call

Press the Flash key when you hear the call waiting beep during a call to place the active call on hold.

Switch back and forth between the two calls by pressing the Flash key.

Ending calls

Either hang up the handset or press the Speaker key to end a call.

Call management

Call mute

Press the Mute key to mute a call. While the call is muted, a light inside the Mute key will light up.

Press the Mute key again to unmute the call.

Placing calls on local hold

Local hold is a feature of the Fanstel phone that mutes the audio sent to the other caller. This type of hold bypasses the Ooma Office hold, so the remote party will not hear Music on Hold. Instead, they will hear a periodic beep to indicate that the call is on hold but still connected.

Press the Hold key during a call to place the call on hold. A red light will light up on the Hold key while there is an active called on hold.

Resume the held call by quickly pressing the hook switch or pressing the Speaker key.

Placing calls on Ooma Office hold

Ooma Office hold is managed through the Ooma Office system instead of through the Fanstel phone. Using this type of hold will let the remote caller listen to Music on Hold if it has been activated for your Ooma Office setup. If Music on Hold has not been set up, then the caller will hear silence.

Dial *0 during a call to place the call on hold.

Resume the held call by dialing *0 again or by pressing the Flash key.

Three-way call conferencing

Conference an active call and a call that is currently on hold together by dialing *3.

Break the conference call into separate calls by pressing the Flash key. One call will remain active, while the other is placed on hold.

Transferring calls

Blind transfer

While the call that you wish to transfer is active, dial *1. Dial the extension number, and then hang up the phone.

Attended transfer

Put the call that you wish to transfer on hold by pressing the Flash key and listen for a dial tone. When you hear the dial tone, dial the extension number. When the extension answers, press *2 to transfer the call and then hang up to complete the transfer process.

Calling features

Call Forward

Turn on call forward by picking up the phone and dialing *72. Wait for the prompt, and then dial the phone number that will receive forwarded calls followed by #. The system will confirm the number you have entered.

Disable call forward by picking up the phone and dialing *73.

Voicemail

Programming the Messages key

Before you can use the Messages key to listen to your voicemail, you must program it with your extension information. You can do this by following these instructions:

  1. Press the Save key while your display is on the home screen
  2. Press the Messages key
  3. Enter your extension number and then press Save
  4. Use the keypad to enter your name, and then press Save again

Listening to messages

When “MESSAGES” is displayed on the screen, press the Messages key to access your Ooma Office voicemail.

Memory Keys

The Fanstel ST18B has six programmable memory keys that can be configured as speed dial keys for internal and external numbers, or set up to act as one-touch access to special Ooma Office functions such as call transfer. The instructions below will guide you through setting up some commonly-used options for these keys, although this list is not exhaustive.

Using the memory keys

Press a memory key with a function assigned to it to execute that function. For example, if you have assigned an external number to memory key M1, press that key to speed dial the assigned number.

Setting a memory key to initiate a blind (one-step) transfer

Follow these instructions to initiate a blind (one-step) transfer wtih a memory key:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the keypad to enter *1
  4. Use the phone’s keypad to input the command name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters
  5. Press the Save key

To use this functionality, you will press the memory key to which you have assigned the initiate transfer functionality. Then, dial the extension that will receive the transferred call. For example, to transfer a call to extension 103 you will press the appropriate memory key and then dial 103.

Setting a memory key to hold and resume calls using Ooma Office hold

Follow these instructions to assign a memory key to hold and resume calls using the Ooma Office hold so that they will hear Music on Hold:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the keypad to enter *0
  4. Use the phone’s keypad to input the command name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters
  5. Press the Save key

Setting a memory key to automatically transfer a call to another extension

Follow these instructions to assign a memory key that will perform a blind call transfer to another extension:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the keypad to enter *1 to activate the call transfer. Your final entry should look something like this: *1103
  4. Use the phone’s keypad to input the command name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters
  5. Press the Save key

Setting a memory key to turn call forwarding on

Follow these instructions to assign a memory key that will enable the call forwarding feature:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the keypad to enter *72 to activate call forwarding. Next, enter the number that will receive phone calls, followed by #. Your final entry should look something like this: *7214155556789#
  4. Use the phone’s keypad to input the command name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters
  5. Press the Save key

Please note that this sequence will enable call forwarding, but cannot be pressed again to disable call forwarding. You may wish to program a second memory key to disable call forwarding by following these directions:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the keypad to enter *73 to disable call forwarding
  4. Use the phone’s keypad to input the command name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters
  5. Press the Save key

Assigning a new name and number to a memory key

Follow these instructions to assign a new name and phone number to a memory key:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  3. Use the phone’s keypad to enter the internal or external number when the “ENTER NUMBER>” prompt appears, and then press the Save key
  4. Use the phone’s keypad to input the name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters. Press the Save key to save this entry to your directory

Storing a new number and name to a memory key via caller ID

Follow these instructions to save a number to a memory key from caller ID:

  1. Locate the number that you wish to save in your phone’s caller ID logs
  2. Press the Save key while the number you wish to save is shown on the phone’s display
  3. When the “SAVE TO?” prompt appears, press the memory key (i.e. M1) that you wish to assign
  4. Press the Save key again to save the name and number without any changes, or use the navigation keys and the phone’s keypad to update the caller’s name or phone number prior to pressing Save

Phone customization

Telephone directory

The Fanstel ST118B can accommodate a telephone directory that holds up to 99 names and telephone numbers. Names and numbers can be entered manually using the telephone’s keypad, or can be copied from caller ID.

Storing a new number and name in the directory

Follow these instructions to save a number to your phone directory:

  1. Press the Save key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the Directory key
  3. Use the phone’s keypad to enter the internal or external number when the “ENTER NUMBER>” prompt appears, and then press the Save key
  4. Use the phone’s keypad to input the name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters. Press the Save key to save this entry to your directory

Storing a new number and name in the directory via caller ID

Follow these instructions to save a number to your phone directory from caller ID:

  1. Press the Save key while the number you wish to save is shown on the phone’s display
  2. When the “SAVE TO?” prompt appears, press the Directory key
  3. Press the Save key again to save the name and number without any changes, or use the navigation keys and the phone’s keypad to update the caller’s name or phone number prior to pressing Save

Dialing from the directory

Follow these instructions to dial a number from your directory:

  1. Press the Directory key while your display is on the home screen
  2. When the “SAVE TO?” prompt appears, press the Directory key
  3. Use the phone’s keypad to enter the number when the “ENTER NUMBER>” prompt appears, and then press the Save key
  4. Use the phone’s keypad to input the name when the “ENTER NAME>” prompt appears. You may need to press the > key to advance the cursor if you have to use the same key to enter two consecutive characters. Press the Save key to save this entry to your directory

Deleting a number from the directory

Press the Delete key once when an entry that you no longer want is displayed. The displayed entry will be permanently erased.

Display settings

To update the contrast on your phone display, press the contrast key to the right of the screen until the screen reaches the desired setting.

Select language

You can change the phone’s language by following these instructions:

  1. Press the Menu key and then use the up and down navigation keys to scroll until you see the Select Language prompt
  2. Wait until the language options appear on the screen
  3. Press the number that corresponds with the language you wish to select

Area code

You should not program an area code with the Fanstel phone. Follow these instructions:

  1. Press the Menu key and then use the up and down navigation keys to scroll until you see the Enter Area Code prompts
  2. You may need to press the Delete key to remove the current area code(s) from one or both of these fields
  3. Press the Save key