As you are setting up your Ooma Office system, you may find that you wish to reconfigure your extension numbers. Updating extensions is a quick and easy process, so don’t hesitate to make changes.

NOTE: Make sure to log in as an administrator when you are opening the web pages linked in the following FAQ.

  1. How can I change an existing extension?
  2. Who can change an extension?
  3. Which extensions can be changed?

How can I change an existing extension?

To change the number assigned to an existing extension, follow these instructions:

  1. Go to the Extensions web page at http://office.ooma.com/extensions.
  2. Click the “Setup” icon next to the extension whose number you wish to change:
    manage extensions settings

  3. Under the “Basic” tab in the “Settings” screen, click the “Extension number” field and choose the new number you would like to assign:
    basic tab

  4. Click “Save”.

The number assigned to your extension should be updated immediately.

Who can change an extension?

Extensions can be changed by the administrator of the Ooma Office system.

Which extensions can be changed?

You can remap any extension aside from the Virtual Receptionist. This includes:

  • User extensions,
  • Ring group extensions, and
  • Conference server extensions.