Once you have initiated the porting process, the next step is up to your current phone service provider. One or more weeks after your porting request has been submitted, your current carrier will send you a Firm Order Confirmation (FOC) date. This will be the day your number will actually be ported to Ooma from your current phone company. You will receive an email from Ooma the day before the port occurs. Throughout the process, you can check the status of your number port in Ooma Office Manager.
When your phone number has been successfully ported to your Ooma Office system, a member of our customer support team will make a test call to ensure that the port was successful. Afterwards, Ooma will send you one more email to let you know that the process is complete. At this point, you will need to decide whether you will keep your temporary number or numbers or remove them from your account. Extra telephone numbers will be charged according to the rates in our pricing chart.
Once your number is successfully moved over to Ooma, you can call your old phone company to cancel your phone service. Say goodbye to your huge monthly bills!