You can update the Virtual Receptionist key press assignments by following these instructions:

  1. Log into as an administrator and navigate to the Settings tab.
  2. Locate the Virtual Receptionist whose key press assignments you wish to update and click the corresponding settings icon.
  3. Click the box that corresponds wtih the numbered key you would like to update. You can choose one of three options for each of the ten buttons on the phone:
    • Dial by name: Allows the caller to search the directory for the person they wish to reach by using their phone keypad to dial a name.
    • Play announcement: This option allows you to list important information such as your business hours or time-sensitive offers. You can either upload an audio file, or you can type your message and use Text-to-speech to say it out loud.
    • Transfer Call: Transfers the caller to the extension mapped to that key. You can map this option to a physical extension, a virtual extension, a Ring Group, the Conference Server, or directly to an extension’s voicemail.
  4. Fill out the required information.
  5. Save your changes.